Customer Service Representative

Amynta Group

. Process requests for title documents received via email and phone .

Posted 11/2/2026full-timeBaltimore • Maryland • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and interpersonal skills while effectively managing title transactions and client inquiries. Possesses the ability to analyze data, resolve issues, and maintain attention to detail in a fast-paced environment.

Highest-signal resume keywords

Title Document ProcessingClient InteractionData AnalysisAttention To DetailCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title TransactionsAccount ReviewKeyboarding SkillsData PresentationProblem Resolution

Soft Skills

Excellent Communication SkillsStrong Work EthicTime ManagementListening SkillsInterpersonal Skills

Industry Keywords

DMVCustomer Service RepresentativeTitle Status UpdatesEscalated Follow-UpProcess Improvement

About the role

Key responsibilities & impact

Process requests for title documents received via email and phone
Respond professionally and accurately to title-related inquiries
Interact with client contacts, auto dealers, and DMV representatives to resolve questions or customer service issues
Maintain multiple client requirements and act accordingly
Complete title transactions including releases, pulls, corrections, and duplicates
Review account and title histories
Provide clients with accurate updates on title status, password resets, and billing questions
Work exception accounts and reporting
Determine root causes and take appropriate actions for resolution
Identify potential system or process issues
Handle escalated follow-up and situational accounts
Perform all duties and responsibilities of CSR I

Requirements

What you’ll need

High school diploma
AA degree or higher preferred
2–4 years’ related experience preferred
Comprehensive knowledge of subject matter
Excellent written and verbal communication skills
Strong attention to detail
Strong listening and reading comprehension skills
Ability to analyze data and present recommendations based on outcomes of analysis
Strong work ethic and excellent time management skills
Strong interpersonal skills and ability to work well with people throughout the organization
Willingness to maintain a professional appearance and provide a positive company image
Willingness to work non-traditional shifts
Ability to perform under minimal supervision
Accurate keyboarding skills
Experience in industry can substitute for the preferred AA degree or higher

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) participation
Paid time off
Holiday pay
Possible opportunities for overtime
Several available shifts
Reasonable accommodations during the recruitment process