Guest Experience Representative

Anavah Talent

. Deliver personalized, high-quality support across email, SMS, and phone .

Posted 11/7/2026full-timeRemote • PhilippinesMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional communication skills in English, providing high-quality, personalized guest support across multiple channels while maintaining professionalism and attention to detail. Exhibits strong problem-solving abilities and ownership mindset to enhance guest experiences in fast-paced environments.

Highest-signal resume keywords

Customer-Facing ExperienceHigh-Touch Service EnvironmentsReal-Time CommunicationEmpathy and ClarityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Ownership MindsetSolution-OrientedCalm Under PressureAdaptability to Feedback

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

HospitalityGuest ServicesConcierge-Level SupportLuxury RetailFood DeliveryClient ExperienceHigh-Demand EnvironmentsU.S.-Based Customer Support

About the role

Key responsibilities & impact

Deliver personalized, high-quality support across email, SMS, and phone
Engage with guests naturally, humanly, and without scripts
Provide a premium, concierge-level guest experience
Handle guest concerns with empathy, clarity, and sound judgment
Turn negative experiences into positive outcomes
Balance guest care with company guidelines and decision-making
Own guest issues from start to resolution
Provide timely, accurate, and thoughtful responses across all channels
Maintain strong attention to detail
Collaborate with kitchen operations and internal teams
Support smooth delivery, fulfillment, and guest communication
Uphold high hospitality and professionalism standards
Identify opportunities to improve guest experience and internal processes
Adapt to feedback and refine communication and service approach

Requirements

What you’ll need

Excellent written and spoken English with a natural, conversational tone (C1–C2 level required)
3+ years of experience in customer-facing roles (hospitality, guest services, client experience, or similar)
Strong experience in high-touch service environments such as hotels, airlines, restaurants, food delivery, concierge, luxury retail, or similar guest-focused industries
Ability to think on your feet and respond effectively in real-time situations
Ability to remain calm, confident, and solution-oriented under pressure
Strong ownership mindset and accountability
Fully available to work U.S. Pacific hours, including weekends and long shifts
Bachelor’s degree preferred
Preferred: experience in hospitality front-office roles
Preferred: experience supporting U.S.-based customers or brands
Preferred: experience in fast-paced, high-demand environments requiring real-time communication

Benefits

Comp & perks

Brand new company laptop provided upon client onboarding
Regular payday in USD twice per month
Work remotely, forever
Milestone gifts and birthday treats
Team offsites, meetups, virtual town halls, and international paid travel
Supportive networking community
Global networking with international teams across 12 countries
Mentorship, advocacy, and support
Promotions, raises, and scope increases
Work-life balance, well-being, and growth support