Anavah Talent

Support Engineer

• Investigate customer and operational issues using system information, configurations, data, and documentation
• Maintain accurate operational and support data and contribute to reporting by tracking trends and identifying inconsistencies
• Document issues, resolutions, and recurring patterns
• Partner with Customer Success, Engineering, and other teams to improve processes and support resources
• Own problems from investigation through resolution
• Respond to customer inquiries through Intercom, Pylon, email, and other support channels
• Resolve Tier 1 issues efficiently and professionally
• Troubleshoot software, hardware, account, configuration, and connected-device issues
• Escalate complex problems to appropriate internal teams
• Build knowledge of ReSpark’s software, customer workflows, and scrap metal recycling operations

Technical Support, Operations Specialist

Operations

• Serve as the primary non-payroll point of contact for contractors
• Run scheduled 7/30/60/90-day and annual contractor check-ins
• Coordinate contractor engagement initiatives, including anniversaries, birthdays, recognition, and team moments
• Track PTO, contractor changes, and lifecycle events
• Support contractor onboarding and offboarding, including paperwork, accounts, access, and first-week experience
• Maintain independent contractor agreements, tax forms, background checks, and compliance documents
• Flag contractor concerns, morale risks, or retention signals to the CEO
• Collect and organize contractor timesheets, invoices, reimbursements, bonuses, and adjustments
• Prepare payroll and billing data for review and assist with reconciliation and discrepancy tracking
• Maintain contractor master files, billing trackers, and payment trackers
• Maintain client and hiring project trackers in Monday.com
• Track hiring milestones, interviews, feedback, offers, and start dates
• Monitor outstanding client and internal action items and flag stalled or overdue work
• Coordinate scheduling, documentation, and follow-ups
• Support client onboarding, post-placement workflows, and recurring client reporting
• Maintain Monday.com boards, Google Sheets, Workable, and reporting dashboards
• Organize shared Google Drive files and ensure consistency across systems
• Identify duplicate, missing, outdated, or inconsistent information
• Assist with data cleanup and system migrations
• Maintain templates, checklists, SOPs, and operational documentation
• Prepare recurring operational reports and update dashboards and KPI trackers
• Compile information across systems, prepare meeting agendas, and follow up on action items
• Test new workflows, recommend practical improvements, and support special projects