IT Support Intern

Anchor Ingredients Company

. Respond to help desk requests through the ticketing system; gather details, troubleshoot, document actions and resolutions, and escalate issues when needed .

Posted 9/30/2026part-timeFargo • North Dakota • United StatesEntry Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in supporting Windows environments and Microsoft 365 applications, with a strong focus on customer service and troubleshooting. Capable of managing user accounts in Active Directory and assisting with IT equipment maintenance and software deployments.

Highest-signal resume keywords

Windows 10/11 SupportMicrosoft 365 AdministrationActive Directory ManagementHelp Desk Ticketing SystemTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows 10 SupportWindows 11 SupportMicrosoft 365 ApplicationsActive DirectoryDNSDHCPTCP/IPVLANsPowerShellSoftware Deployment

Soft Skills

Customer ServiceCommunicationOrganizationAttention to DetailJudgment

Tools & Technologies

Help Desk Ticketing SystemRemote Monitoring and Management SystemConference Room TechnologyPrintersPhones

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+

Industry Keywords

Information TechnologyCybersecurityNetworkingIT Equipment MaintenanceOnboarding and Offboarding

Tech Stack

Tools & technologies

Cyber SecurityDNSTCP/IP

About the role

Key responsibilities & impact

Respond to help desk requests through the ticketing system; gather details, troubleshoot, document actions and resolutions, and escalate issues when needed
Support Windows laptops and desktops, printers, phones, and conference room technology, including setup and basic troubleshooting
Help employees use Outlook, Teams, OneDrive, SharePoint, and other approved applications
Assist with creating, changing, and disabling Active Directory and Microsoft 365 accounts according to approved requests and procedures
Support onboarding and offboarding checklists, including group membership, distribution lists, shared mailboxes, and license assignments
Prepare and configure computers; update equipment records and coordinate secure return, wiping, and reuse of devices
Assist with approved software deployments, patches, and device updates through the remote monitoring and management system
Help review server alerts, backup status, storage capacity, and service health, and assist with routine maintenance under the Senior Technical Lead's direction
Assist with basic network and physical security system tasks, including cable organization, access point checks, and authorized camera or badge system administration
Maintain ticket notes, hardware inventory, user instructions, and internal IT procedures
Participate in system rollouts, migrations, and cleanup projects
Protect confidential information, use assigned access only for authorized work, and report suspected security issues
Report to the Senior Technical Lead
Work primarily in office settings, with occasional visits to manufacturing or distribution areas and travel between company locations

Requirements

What you’ll need

Currently pursuing, or recently completed, a degree or certificate in information technology, computer science, networking, cybersecurity, or a related field; equivalent practical experience will be considered
Familiarity with Windows 10 or 11 and Microsoft 365 applications
Ability to learn new tools and documented processes
Strong customer service, communication, organization, and troubleshooting skills
Ability to prioritize requests and ask for guidance when appropriate
Sound judgment when handling confidential information and administrative access
Attention to detail when documenting work
Valid driver's license and reliable transportation for occasional travel between company locations
Preferred exposure to Active Directory, Microsoft Entra ID, Microsoft 365 administration, or a help desk ticketing system
Basic knowledge of DNS, DHCP, TCP/IP, and VLANs
Familiarity with PowerShell is a plus
Relevant coursework or progress toward CompTIA A+, Network+, Security+, or Microsoft certifications
Ability to comply with personal protective equipment and site safety requirements
Ability to regularly use computers and phones, move between work areas, and occasionally handle IT equipment

Benefits

Comp & perks

Hands-on experience across office and manufacturing settings
Reasonable accommodations may be made for qualified individuals with disabilities
Equal opportunity employer