Anchor Ingredients Company

IT Support

• Respond to help desk requests through the ticketing system; gather details, troubleshoot, document actions and resolutions, and escalate issues when needed
• Support Windows laptops and desktops, printers, phones, and conference room technology, including setup and basic troubleshooting
• Help employees use Outlook, Teams, OneDrive, SharePoint, and other approved applications
• Assist with creating, changing, and disabling Active Directory and Microsoft 365 accounts according to approved requests and procedures
• Support onboarding and offboarding checklists, including group membership, distribution lists, shared mailboxes, and license assignments
• Prepare and configure computers; update equipment records and coordinate secure return, wiping, and reuse of devices
• Assist with approved software deployments, patches, and device updates through the remote monitoring and management system
• Help review server alerts, backup status, storage capacity, and service health, and assist with routine maintenance under the Senior Technical Lead's direction
• Assist with basic network and physical security system tasks, including cable organization, access point checks, and authorized camera or badge system administration
• Maintain ticket notes, hardware inventory, user instructions, and internal IT procedures
• Participate in system rollouts, migrations, and cleanup projects
• Protect confidential information, use assigned access only for authorized work, and report suspected security issues
• Report to the Senior Technical Lead
• Work primarily in office settings, with occasional visits to manufacturing or distribution areas and travel between company locations

IT Support Intern