Director of Strategic Accounts

Ancora Education

. Lead projects and train staff supporting existing strategic programs .

Posted 10/31/2026full-timeRemote • United StatesLead💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program and project management, with a strong focus on client account management and operational oversight in educational settings. Proven ability to develop training programs, manage multi-site operations, and drive revenue growth through strategic planning and relationship building.

Highest-signal resume keywords

Program/Project ManagementClient Account ManagementOperational ManagementTraining DevelopmentRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementOperational ManagementData AnalysisP&L ManagementAdult Education KnowledgeMulti-Site OversightTraining Program DevelopmentMarket AnalysisPerformance Metrics Monitoring

Soft Skills

LeadershipProblem-SolvingCommunicationInterpersonal SkillsOrganizational Skills

Tools & Technologies

MS Office SuiteAcademic PlatformsAdministrative PlatformsDatabase Management SoftwareGraphic Design Software

Industry Keywords

Educational ManagementClient RelationsStrategic PlanningMarket ViabilityCompliance Guidelines

About the role

Key responsibilities & impact

Lead projects and train staff supporting existing strategic programs
Identify and pursue opportunities for new programs and locations based on industry trends and marketplace demand
Hire and oversee personnel required to implement strategic programs and maintain performance levels meeting or exceeding client expectations
Grow division revenue and points of presence through successful program deployments and expansion activities
Ensure new client training programs across all segments are deployed on time and under budget
Apply program/project management best practices to track milestones, activities, and due dates
Monitor key performance metrics including student testing pass yields, student and client surveys, and operating expenses
Support implementation of departmental policies and procedures with CDL and Operations staff
Assist with recruitment, onboarding, and training of key program staff
Develop effective training programs and coach and mentor staff
Develop and execute account strategies to maintain and grow key client relationships
Maintain regular client communications, resolve service issues, and serve as primary point of contact for strategic accounts
Identify growth opportunities within existing accounts to increase revenue and market share
Collaborate with sales, marketing, product, and customer success teams to drive engagement and retention
Provide programmatic input for strategic planning and AT program implementation
Analyze market viability and program value to maximize ROI
Establish relationships with clients, staff, industry influencers, and strategic partners
Provide coaching and feedback on sales-related strategies and tactics
Generate and analyze operations reports and provide insights to executive leadership
Serve as subject matter expert on AT program efforts
Ensure training locations have required supplies and resources

Requirements

What you’ll need

Associate degree from an accredited institution
3 years of customer/client account management experience
3 years of operational management experience, preferably with direct educational management experience
Multi-site oversight experience
Knowledge of standard concepts, practices, and procedures within adult education
Excellent written and oral communication skills
Knowledge and application of core program/project management methods, techniques, and best practices
Excellent leadership, problem-solving, and analytical skills
Intermediate knowledge and application of MS Office Suite products
Ability to rapidly adapt and respond to changes in environment and priorities
Ability to elicit cooperation and collaboration from AT leadership and other departments
Excellent word processing, database management, and graphic skills
Excellent interpersonal, organizational, and planning skills
Ability to manage multiple projects simultaneously
Ability to operate in a dynamic and flexible environment with confidence and poise
Ability to extrapolate and analyze data for outcomes and decision making
Collaborates effectively throughout the matrix organization toward the attainment of division objectives
Bachelor's degree from an accredited institution preferred
Master's degree preferred
Previous experience as a campus and/or department manager in a proprietary education setting preferred
Experience with academic and administrative platforms or other industry-related software preferred
Experience with regulatory compliance guidelines in the education industry or a related sector preferred
Experience with managing a P&L preferred
Experience with effective onboarding, training, and development of instructional staff preferred
Ability to occasionally lift and/or move up to 25 pounds
Prolonged periods sitting at a desk and working on a computer