Lead Program Manager

AND Global Pte. Ltd.,

. Own project plans for each client engagement and the integrated portfolio view, including phases, milestones, dependencies, critical paths, and shared-resource conflicts .

Posted 11/4/2026full-timeUlaanbaatar • MongoliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing client-facing software implementations, with a strong focus on governance, stakeholder management, and risk mitigation. Proficient in structured communication in multiple languages and capable of mentoring future program managers.

Highest-signal resume keywords

Client-Facing Software ImplementationsGovernance and Escalation ManagementStakeholder ManagementTechnical LiteracyMentoring Program Managers

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementRisk ManagementChange ControlDelivery Practice ImprovementUAT PlanningDefect-TriagePortfolio ManagementClient Sign-OffsSchedule ManagementDependency Management

Soft Skills

Structured CommunicationLeadershipMentoringNegotiationProblem-Solving

Certifications & Qualifications

PMPPRINCE2MSP

Industry Keywords

Banking SystemsFintechCore BankingLOSLMSPaymentsRegulatory ApprovalInfoSecPMO SetupClient Engagement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own project plans for each client engagement and the integrated portfolio view, including phases, milestones, dependencies, critical paths, and shared-resource conflicts
Build plans from Engineering estimates and product scope and maintain them week over week
Run client and portfolio governance, including weekly status meetings, steering committees, status reports, decisions logs, and portfolio reviews
Manage trade-off decisions involving descoping, re-resourcing, or moving delivery dates
Own the formal change-request process and communicate schedule and commercial impacts to clients
Lead escalated scope disputes and commercial discussions with senior client management
Coordinate Product, Engineering, QA, and UI/UX execution, including UAT planning, defect-triage cadence, go-live readiness, and handover to Support/CSM
Maintain risk and issue logs, surface slippage early, and drive trade-off decisions to closure
Drive client sign-offs, including technical document approvals with client IT and InfoSec teams
Mentor future Program Managers through structured feedback, plan and governance reviews, and pairing on difficult client situations
Report to the Head of Tech Operations

Requirements

What you’ll need

10+ years of relevant experience managing client-facing software implementations
Experience running several concurrent engagements or a portfolio
Banking/fintech systems experience preferred, including core banking, LOS/LMS, or payments
Track record leading formal governance and escalations with senior client management, including steering committees, change control, scope disputes, and commercial discussions
Evidence of building or substantially improving a delivery practice adopted by others and measurably improving predictability
Experience mentoring and developing other project or program managers
Technical literacy sufficient to understand integrations, environments, and dependencies and ask informed questions
Strong stakeholder management skills with demanding senior clients
Structured communication skills in Mongolian and English
Fluent English and Japanese required, including for written reporting
Experience on the client side of a banking system implementation preferred
Familiarity with regulatory/InfoSec approval processes at financial institutions preferred
Experience setting up a PMO or delivery function from scratch preferred
PMP, PRINCE2, MSP, or equivalent useful but not required

Benefits

Comp & perks

No line management; expert-level individual-contributor role
Mentoring and professional development through structured feedback, plan and governance reviews, and pairing on difficult client situations
Opportunity to shape AG Tech’s program-management function and client-delivery practice
Full-time employee position