AND Global Pte. Ltd.,

Program Manager

• Own project plans for each client engagement and the integrated portfolio view, including phases, milestones, dependencies, critical paths, and shared-resource conflicts
• Build plans from Engineering estimates and product scope and maintain them week over week
• Run client and portfolio governance, including weekly status meetings, steering committees, status reports, decisions logs, and portfolio reviews
• Manage trade-off decisions involving descoping, re-resourcing, or moving delivery dates
• Own the formal change-request process and communicate schedule and commercial impacts to clients
• Lead escalated scope disputes and commercial discussions with senior client management
• Coordinate Product, Engineering, QA, and UI/UX execution, including UAT planning, defect-triage cadence, go-live readiness, and handover to Support/CSM
• Maintain risk and issue logs, surface slippage early, and drive trade-off decisions to closure
• Drive client sign-offs, including technical document approvals with client IT and InfoSec teams
• Mentor future Program Managers through structured feedback, plan and governance reviews, and pairing on difficult client situations
• Report to the Head of Tech Operations

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Lead Program Manager