AI Support Specialist

Andes Path

. Help users complete real tasks using approved company tools via chat, email, or short screen shares during US Central hours.

Posted 9/24/2026full-timeSantiago • ChileJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and training, utilizing AI tools effectively to enhance user experience. Proficient in creating instructional materials and identifying workflow improvements while maintaining clear communication.

Highest-signal resume keywords

Customer Support ExperienceFluent English CommunicationAI Tools ProficiencyStrong Excel SkillsPattern Recognition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTrainingPattern RecognitionClear WritingVideo Content Creation

Soft Skills

Concise CommunicationProblem-SolvingAdaptability

Tools & Technologies

ExcelWordOutlookTeamsSharePoint

Industry Keywords

Law Firm ExperienceAccounting Firm ExperienceMedical Office ExperienceConstruction Company Experience

About the role

Key responsibilities & impact

Help users complete real tasks using approved company tools via chat, email, or short screen shares during US Central hours.
Learn and follow each client's approved-tool and information-handling rules.
Turn recurring questions into reusable two-minute videos or one-page contextual guides.
Identify recurring issues and flag workflow problems to the lead.
Build examples and materials for the lead's on-site teaching sessions.
Follow up with session attendees to reinforce adoption.
Run remote office hours.
Test new AI features on test data and report their practical usefulness to the team.

Requirements

What you’ll need

2+ years in customer support, customer success, training, or a help desk where you talked to non-technical people all day and did not get tired of it.
Fluent English, spoken and written.
Daily, hands-on use of AI tools and a track record of getting genuinely useful results from them.
Strong in Excel, Word, Outlook, Teams and SharePoint, or able to pick up tools like these fast.
Clear and concise writing skills.
Ability to notice patterns and document them independently.
Able to work US Central hours.
Nice to have: experience in a law firm, accounting firm, medical office, or construction company.
Nice to have: screen-recorded video or short-form teaching content experience.
Nice to have: any technical background.

Benefits

Comp & perks

Fun team activities every month to build strong bonds.
We're located in a great area, with plenty to enjoy nearby (El Golf, Las Condes).
Snacks and drinks are always stocked in the office.
Weekly team lunches to recharge and connect.
You’ll work closely with high-caliber US-based companies.
Comprehensive health and dental insurance to keep you covered.
Wellness activities reimbursement.