Andes Path

Customer Support

• Help users complete real tasks using approved company tools via chat, email, or short screen shares during US Central hours.
• Learn and follow each client's approved-tool and information-handling rules.
• Turn recurring questions into reusable two-minute videos or one-page contextual guides.
• Identify recurring issues and flag workflow problems to the lead.
• Build examples and materials for the lead's on-site teaching sessions.
• Follow up with session attendees to reinforce adoption.
• Run remote office hours.
• Test new AI features on test data and report their practical usefulness to the team.

AI Support Specialist

Artificial Intelligence

• Run discovery with managing partners, office managers, and operational staff; observe work and prioritize worthwhile changes.
• Segment stakeholders by AI adoption level and plan differently for each group.
• Create one-page implementation plans covering decisions, owners, order, and blockers.
• Evaluate Copilot, Claude, ChatGPT, and vertical AI tools based on their actual capabilities.
• Guide AI setup with client IT teams within existing rules and policies.
• Write and enforce AI use policies, clean up file permissions, and assign licenses appropriately.
• Scope engineering builds and coordinate Andes Path engineering pods without implementing the builds directly.
• Teach clients in person using their own documents, including how AI tools fail and require verification.
• Direct the Chile support desk's training agenda and convert recurring questions into educational resources.
• Track adoption person by person and identify who needs assistance.
• Run a high-trust role with significant scope, autonomy, and impact.

AI Support Specialist

AI Adoption Lead