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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service support, order management, and documentation processes, with a strong focus on accuracy and effective communication. Capable of utilizing SAP and Microsoft Office Suite to enhance operational efficiency and maintain customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceSAP ProficiencyOrder ManagementStrong Communication SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryQuotation PreparationDocumentation MaintenanceShipping Terms KnowledgeInvoice Submission
Soft Skills
Organizational SkillsTime ManagementIndependent Decision-MakingCustomer-Focused ApproachStrong Sense of Urgency
Tools & Technologies
SAPMicrosoft Office SuiteMicrosoft Access
Certifications & Qualifications
Associate Degree or Equivalent Experience
Industry Keywords
Customer ServiceLogistics CoordinationInventory ManagementOrder FulfillmentConfidentiality Standards
About the role
Key responsibilities & impact- Provide customer service support to customers, Sales Managers, and regional sales entities, domestically and internationally
- Prepare quotations for customers, Product Managers, and the sales team
- Enter and expedite orders while maintaining accurate customer pricing, terms, conditions, and scope
- Supervise and support team members to ensure effective performance and service delivery
- Review customer orders for accuracy and completeness before order creation and release to manufacturing
- Create customer orders in SAP and provide order confirmations to customers
- Coordinate with vendors to fulfill order requirements
- Partner with Logistics to coordinate delivery requirements and customer order needs
- Communicate shipment details, delivery dates, and schedule changes to regional sales entities, Sales Managers, and customers
- Maintain and reconcile customer consignment inventory, agreement records, schedules, and inventory levels
- Provide backup support for the Customer Service Department as needed
- Maintain documentation for quotes, customer orders, and purchase orders throughout the order process, including attaching records in SAP
- Respond to customer inquiries regarding ship dates, order status, and related requests
- Code, approve, and submit invoices for freight, building supplies, and utilities
- Order office and shop supplies
- Attach inspection reports to purchase orders in SAP
Requirements
What you’ll need- Associate degree or equivalent related experience
- Two to four years of customer service experience
- Knowledge of shipping terms and conditions strongly preferred
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- SAP and Microsoft Access experience preferred
- Ability to comply with company policies, procedures, safety requirements, and confidentiality standards
- Professional customer-focused approach with a strong sense of urgency and commitment to timely follow-up
- Strong problem-solving, organizational, time-management, prioritization, and independent decision-making skills in a fast-paced environment
- Ability to accurately complete and maintain required documentation
- Ability to work extended hours when needed
- Ability to wear required personal protective equipment
- Ability to lift up to 25 pounds
Benefits
Comp & perks- Permanent employment
- Office and/or home-based remote office environment
- Reasonable accommodations for essential functions