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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and account growth within the Pulp and Paper industry, leveraging strong communication skills and a service-oriented mindset to drive customer satisfaction and loyalty.
Highest-signal resume keywords
B.S. Degree In EngineeringPulp And Paper ExperienceSales ExperienceAndritz Stock Preparation KnowledgeCRM System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Relationship ManagementSales StrategyForecastingBudget ManagementProcess DevelopmentTechnical Problem SolvingProduct KnowledgeService DeliveryGrowth Opportunity Identification
Soft Skills
Exceptional Communication SkillsInterpersonal SkillsSelf-MotivationCustomer FocusOrganizational Skills
Tools & Technologies
WordExcelPowerPointCRM Systems
Industry Keywords
Pulp And PaperClient RetentionService MindsetTerritory ManagementField Travel
About the role
Key responsibilities & impact- Cultivate strong client relationships and ensure high-quality service delivery
- Drive customer satisfaction and client loyalty across Louisiana, Mississippi, and Texas
- Proactively manage accounts and identify growth opportunities
- Resolve customer issues efficiently
- Sell products for the Paper Service Division
- Serve as the primary contact for new and long-term customer relationships
- Improve account growth by understanding client objectives and goals
- Drive client retention and satisfaction throughout the territory
- Liaise between clients and internal teams
- Maintain organized and detailed territory records in the company CRM system
- Represent assigned product lines during mill visits
- Manage territory forecasts, budgets, and cost controls
- Develop, follow, and help implement account-success processes and workflows
- Travel throughout the Southwest USA region and visit mills and manufacturing facilities
Requirements
What you’ll need- B.S. degree in Engineering (Chemical, Mechanical, or Paper Science) with 3–5 years’ experience in Pulp and Paper, or combination of education and work experience, preferred
- Exceptional verbal and written communication and interpersonal skills
- Knowledge of Word, Excel, and PowerPoint
- CRM system experience, a plus
- Service mindset and customer focus
- Sales experience and established relationships with customers in the region is preferred
- Knowledge of the Andritz Stock Preparation and Paper Machine Service product lines is required
- Self-motivated, able to handle multiple tasks and manage priorities with minimal supervision
- Willingness to travel; 80% of time spent in the field
- Ability to work in varying temperatures, noise, dust, dirt, fumes, welding machines, heavy-duty magnets, and manual/remote-controlled devices using radio signals
- Ability to sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb stairs, and lift up to 25 lbs
- Visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and ability to wear required personal protective equipment
- Legal status to work in the US is required
Benefits
Comp & perks- Permanent employment
- Remote/home-office work environment
- All tasks performed with or without reasonable accommodations
- AA/EEO/Veterans/ADA Friendly Employer