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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing business strategies for aftermarket sales, with a strong focus on customer engagement, revenue growth, and performance management. Proficient in leading sales teams, managing pricing strategies, and utilizing CRM and ERP tools to drive operational efficiency.
Highest-signal resume keywords
Aftermarket Business DevelopmentSales Performance ManagementCRM ProficiencyCommercial Pricing StrategiesTeam Leadership and Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ForecastingBusiness Performance AnalysisNegotiation SkillsCustomer Relationship ManagementCommercial Strategy Development
Soft Skills
Written and Verbal CommunicationProblem-SolvingDecision-MakingInfluencing StakeholdersCollaboration
Tools & Technologies
CRM SoftwareERP SystemsBusiness Reporting ToolsSAP
Certifications & Qualifications
Bachelor's Degree in Business AdministrationAdvanced Degree in Business Management or Sales Leadership
Industry Keywords
Industrial B2B SalesAftermarket SalesCustomer RetentionMechanical EngineeringFeed & Biofuel Markets
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Develop and execute the North American Service business strategy in alignment with regional and global business objectives
- Drive aftermarket order intake, revenue, profitability, customer retention, and business development to achieve established targets
- Lead, coach, and develop the Service Inside Sales team, establishing clear performance expectations and accountability
- Partner with the Capital Business Manager and Territory Managers to identify opportunities, align sales priorities, and grow aftermarket business through the field sales organization
- Develop strategies to increase aftermarket sales, customer engagement, share of wallet, and adoption of Service Agreements, digital solutions, and other aftermarket offerings
- Monitor market trends, customer needs, and competitive activity to identify growth opportunities
- Establish and maintain sales forecasts, monitor performance against objectives, and implement corrective actions as needed
- Develop and manage aftermarket pricing strategies in collaboration with Sales & Service leadership
- Monitor key business performance indicators, including order intake, revenue, margins, quotation hit rates, customer retention, and forecast accuracy
- Strengthen coordination between Inside Sales, Territory Managers, Field Services, Operations, Supply Chain, Finance, and other supporting functions
- Support the development and negotiation of key customer agreements, including pricing agreements, volume commitments, and long-term Service Agreements
- Ensure effective use of CRM, ERP, installed-base information, and business reporting tools
- Identify opportunities to improve quotation processes, order execution, sales effectiveness, customer experience, and operational efficiency
- Communicate customer feedback, market trends, and business opportunities to regional and global stakeholders
- Represent the North American Service business in leadership discussions, business reviews, and strategic planning activities
- Promote accountability, collaboration, continuous improvement, and alignment with ANDRITZ Core Behaviors and leadership expectations
- Perform other duties as assigned
- Work primarily in the ANDRITZ facility in Muncy, Pennsylvania, with occasional visits to manufacturing and service operations
- Travel approximately 25% based on business needs
Requirements
What you’ll need- Bachelor's degree in Business Administration, Engineering, or a related technical or commercial field, or equivalent relevant professional experience
- Minimum of five years of experience in industrial B2B sales, aftermarket business development, or commercial management
- Demonstrated experience leading, coaching, and developing sales or customer-facing teams
- Experience managing sales performance and contributing to revenue, profitability, and business growth objectives
- Strong understanding of commercial pricing, sales forecasting, customer relationship management, and business performance analysis
- Ability to build relationships and influence stakeholders across multiple functions and organizational levels
- Strong written and verbal communication, negotiation, problem-solving, and decision-making skills
- Proficiency with CRM, ERP, and business reporting tools; SAP experience preferred
- Proficiency in English, both written and verbal
- Experience in industrial equipment manufacturing, capital equipment, mechanical engineering, industrial automation, or related industries
- Experience with aftermarket sales, installed-base development, customer retention, and service business growth
- Familiarity with Feed & Biofuel markets and related equipment
- Experience developing commercial strategies, pricing models, and long-term customer agreements
- Experience working with regional and global business functions in a matrix organization
- Advanced degree or additional qualifications in business management, sales leadership, or a related discipline
Benefits
Comp & perks- Permanent employment
- Reasonable accommodation for all job duties