Operations Associate

Androlabs®

. Own the customer ticket queue by triaging incoming requests, assigning or resolving them, meeting response-time targets, and ensuring no requests remain unanswered .

Posted 10/28/2026full-timeLondon • United KingdomJuniorMid-Level💰 £37,000 - £45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and operations management, with a strong focus on process improvement, compliance, and effective communication. Proficient in managing customer inquiries and order processing while maintaining accuracy and organization in a regulated environment.

Highest-signal resume keywords

Customer SupportOrder ManagementProcess ImprovementRegulated Industry ExperienceTicketing System Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementOrder ProcessingData AnalysisProcess DocumentationExcelQuality ComplianceWorkflow ManagementProblem SolvingDetail OrientationReporting

Soft Skills

Clear CommunicationOrganizational SkillsMotivationAttention to DetailAdaptability

Tools & Technologies

Orders AppTicketing SystemPowerQuery

Industry Keywords

Regulated IndustryHealthcarePharmaceuticalLogistics CoordinationSupply Chain

About the role

Key responsibilities & impact

Own the customer ticket queue by triaging incoming requests, assigning or resolving them, meeting response-time targets, and ensuring no requests remain unanswered
Follow up on pending order lines and late deliveries, providing clear written updates on status, blockers, and next steps
Support customer onboarding and accurately capture account and delivery requirements
Act as a reliable point of contact for customers and carriers by phone and in writing
Process outbound orders end to end, from entry through despatch and delivery confirmation
Maintain accurate and current Orders App records, including transport references, delivery updates, and linked ticket numbers
Produce regular operational reporting on tickets, open actions, deadlines, and blockers
Identify recurring issues, manual steps, and process friction
Suggest and help implement improvements to systems and processes
Create clearer documentation, checklists, and ways of working
Use data and feedback to identify improvement opportunities
Support quality and compliance activities connected to outbound operations
Maintain records related to outbound activity, complaints, and quality actions
Learn and follow relevant GDP, QMS, and internal operating procedures
Develop understanding of how customer, supply chain, finance, and quality operations connect

Requirements

What you’ll need

1 year in an operations, customer support, order management, or logistics coordination role
Experience in a regulated or detail-critical industry is a strong signal
Highly motivated and takes pride in work
Able to understand how different parts of a process fit together, learn quickly, and work through unfamiliar problems
Hands-on approach and willingness to get into the detail
Highly organised and able to manage several open actions without losing track of detail
Accurate and able to spot inconsistencies
Clear and professional written and verbal communication
Experience managing tasks, requests, or cases through a ticketing or workflow system preferred
Experience in a regulated, healthcare, pharmaceutical, financial, or detail-critical environment preferred
Intermediate Excel skills preferred; PowerQuery is a bonus
A concrete example of improving a process preferred

Benefits

Comp & perks

Private Medical Insurance through Aviva — from Day 1, including 24/7 virtual GP, physiotherapy, and counselling
£300 annual self-directed learning fund, plus additional sponsorship available for bigger development goals
25 days annual leave (plus bank holidays)
Summer Getaway Package — take 7 days in August, get 3 extra paid days free
August Remote Working — work from anywhere for the whole of August
Summer Hours — Early Friday finishes in July and August
Dog-Friendly Office — well-behaved pups welcome
Cycle to Work Scheme
Discounted gym classes
Regular company-wide team activities and overseas company off-sites
High-performance team environment
Ample training opportunities and resources
Rapid professional and personal development with multiple career paths