Androlabs®

Operations

• Own the customer ticket queue by triaging incoming requests, assigning or resolving them, meeting response-time targets, and ensuring no requests remain unanswered
• Follow up on pending order lines and late deliveries, providing clear written updates on status, blockers, and next steps
• Support customer onboarding and accurately capture account and delivery requirements
• Act as a reliable point of contact for customers and carriers by phone and in writing
• Process outbound orders end to end, from entry through despatch and delivery confirmation
• Maintain accurate and current Orders App records, including transport references, delivery updates, and linked ticket numbers
• Produce regular operational reporting on tickets, open actions, deadlines, and blockers
• Identify recurring issues, manual steps, and process friction
• Suggest and help implement improvements to systems and processes
• Create clearer documentation, checklists, and ways of working
• Use data and feedback to identify improvement opportunities
• Support quality and compliance activities connected to outbound operations
• Maintain records related to outbound activity, complaints, and quality actions
• Learn and follow relevant GDP, QMS, and internal operating procedures
• Develop understanding of how customer, supply chain, finance, and quality operations connect

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Operations Associate