Customer Fulfillment Agent

ANDX

. Handle inbound customer calls and provide accurate information and assistance regarding product offerings.

Posted 9/16/2026full-timeSan Antonio • Texas • United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing customer interactions and processing orders efficiently while maintaining a professional demeanor.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsBilingual in SpanishProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingBasic Mathematical PrinciplesDocumenting Order InformationTime ManagementProduct Knowledge

Soft Skills

Attention to DetailOrganizational SkillsPositive CommunicationAbility to Accept Feedback

Tools & Technologies

Microsoft WordMicrosoft ExcelEmailInternet

Industry Keywords

Sales SupportCustomer AssistanceInbound CallsOutbound CallsDelivery Appointments

About the role

Key responsibilities & impact

Handle inbound customer calls and provide accurate information and assistance regarding product offerings.
Make outbound calls to past customers and online customer order requests.
Process product orders efficiently, arrange delivery appointments, and process associated payments.
Document all required order information accurately in required systems.
Resolve customer concerns about orders.
Deliver professional and courteous customer service.
Participate in training programs.
Optimize call time to drive daily productivity.

Requirements

What you’ll need

A minimum of two years customer service experience preferably within a sales support environment
Exceptional customer service skills
Excellent verbal and written communication skills
Bilingual in Spanish is an asset.
Strong problem-solving abilities and a strong attention to detail.
Working knowledge of basic mathematical principles.
Lead by example through positive communication, professional overall demeanor, and time and attendance
Able to accept feedback and implement those changes.
Highly organized, able to prioritize and have great time management skills.
Proficient computer skills including e-mail, internet, Word, and Excel.
Candidates must be available Monday through Saturday 7am to 4pm CST
Connect through a U.S.-based internet provider (no VPN).
Use a secure internet connection (Ethernet preferred).
Maintain reliable internet speeds of at least 100 Mbps download and 20 Mbps upload.
Meet company security and technology requirements.

Benefits

Comp & perks

Significant monthly incentive pay
Paid time off
Full time hours
A great schedule
Fully paid training
Health, Dental and Vision Insurance
401K plan with a guaranteed 3% annual company contribution
Hybrid work model