Clinical Integration Specialist

Angel Aligner

. Partner with the sales team to support customers throughout the onboarding experience .

Posted 10/23/2026full-timeRemote • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in orthodontic practice operations and mechanics, providing tailored technical support and training. Excels in communication, problem-solving, and relationship-building to enhance customer onboarding and satisfaction.

Highest-signal resume keywords

Orthodontic Practice OperationsTechnical Support Development3D Orthodontic Treatment Planning SoftwareCustomer Service ExcellenceAdult Learning Theory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportProduct TrainingTroubleshooting IT IssuesAnalytical Problem-SolvingMicrosoft Office3D Orthodontic SoftwarePresentation SkillsTime ManagementCustomer Feedback CommunicationProcess Improvement

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsAdaptabilityRelationship Building

Certifications & Qualifications

BS/BA or Equivalent Experience

Industry Keywords

Orthodontic MechanicsAligner TherapyHealthcareTechnologyCustomer Onboarding

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Partner with the sales team to support customers throughout the onboarding experience
Work closely with sales and customer service to deliver customer support and timely training
Design, develop, and deliver customized technical support and product training through videos, presentations, written guides, and protocols
Diagnose and resolve product and clinical challenges for customers
Troubleshoot orthodontic practice IT issues involving firewalls, I/O scanner integration, Windows applications, and network performance
Build long-term trusting customer relationships
Serve as a subject matter expert for internal teams regarding physical products and software
Share integration success metrics and process improvement ideas
Develop feedback loops to communicate customer feedback to product development, sales, support, marketing, and cross-functional teams

Requirements

What you’ll need

Deep understanding of orthodontic practice operations and team dynamics
In-depth knowledge or experience of orthodontic mechanics via aligner therapy
Working knowledge of adult learning theory
Excellent verbal and written communication skills
Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
Exceptional virtual presentation skills
Strong analytical and creative problem-solving skills
Excellent time management skills with a proven ability to meet deadlines
Flexible and adaptable; able to handle change, shift priorities, and adapt to rapid progress
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field
Minimum of 3 years' work experience with an orthodontic manufacturer or orthodontic practice
Must be authorized to work in the United States
Sponsorship for employment visa status may be required to be disclosed

Benefits

Comp & perks

Remote-based role
Up to 10% travel may be required to attend key industry and corporate events