Angel Aligner

Customer Support

• Work closely with Area Sales Managers to provide exceptional customer service
• Develop and maintain customer relationships to ensure retention and satisfaction
• Assist Area Sales Managers with timely solutions to customer inquiries
• Serve as the day-to-day contact for assigned accounts via phone, email, and chat
• Handle complex issues and provide additional expertise when needed
• Partner with Implementation Specialists to review the customer journey, share feedback, problem-solve, and improve the customer experience
• Verify pricing and promotions from order entry through invoicing
• Facilitate workflow among team members and departments to ensure timely deliverables
• Follow up with customers to ensure technical issues are resolved
• Manage quality control of delivered products
• Attend key industry and corporate events as required

Customer Support Specialist

Sales

• Increase sales and customer satisfaction while supporting private practice orthodontists within the Northwest U.S. region
• Build customer relationships, identify needed solutions, and think commercially
• Drive profitable sales growth and maximize sales revenue within a defined area
• Develop, maintain, and advance existing accounts and prospects
• Create a customer experience focused on customers’ growth goals
• Identify, target, and convert prospect accounts and new business with private practice orthodontists
• Prepare and maintain territory business plans, sales forecasts, and a sales promotion activity budget
• Assess current performance and forecast when change is necessary
• Collaborate with Product Marketing and Market Communications on marketing launch plans and new product sales objectives
• Attend and represent Angel Aligner North America at customer events as required
• Stay current on clinical studies and scientific papers supporting Angel Aligner product benefits
• Travel frequently, including overnight travel, for customer visits and industry and corporate events

Area Sales Manager – Pacific Northwest

General

• Provide in-person and virtual support to customers in an assigned geographic area
• Facilitate adoption of Angel Aligners and increase aligner patient starts for strategic partner accounts
• Partner with customer service and clinical support teams to provide onboarding, training, and educational support to general dentists and orthodontists at select DSO accounts
• Deliver tailored in-person and virtual product training and clinical support to groups based on clear-aligner experience
• Drive clear-aligner adoption and Angel Aligner utilization through sales, marketing, and education strategies
• Oversee territory sales activities and meet or exceed quarterly sales targets and MBOs
• Build and maintain relationships with key partner contacts through field activity
• Develop expertise in Angel Aligner products and clinical aligner mechanics
• Host and manage customer education events, including Dinner & Learn events
• Diagnose and resolve product and clinical customer challenges
• Troubleshoot orthodontic practice IT issues, including firewalls, I/O scanner integration, Windows applications, and network performance
• Develop feedback loops for product development, sales, integration support, marketing, and cross-functional teams
• Monitor trends and advancements in aligner therapy, product features and benefits, and competitive products
• Manage territory activities, including call cycles, data analysis, priority targeting, and activity reporting
• Travel approximately 50% or more, including overnight travel; spend 10–12 days per month in the field
• Attend key industry and corporate events

Customer Support Specialist

Area Sales Manager – Pacific Northwest

Strategic Accounts Specialist