Customer Support Specialist

Angel Aligner

. Work closely with Area Sales Managers to provide exceptional customer service .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on customer retention and satisfaction, leveraging excellent communication and problem-solving skills. Proficient in managing multiple projects while ensuring quality control and timely deliverables.

Highest-signal resume keywords

Bachelor’s Degree3 Years Experience In Account ManagementCRM Software ProficiencyAdvanced Microsoft Office SkillsFluent In English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer ServiceAnalytical SkillsProblem-Solving SkillsProject ManagementDetail OrientationTechnical Issue ResolutionPricing VerificationWorkflow FacilitationCustomer Relationship Development

Soft Skills

Interpersonal SkillsListening SkillsVerbal Communication SkillsWritten Communication SkillsCustomer Satisfaction Focus

Tools & Technologies

CRM SoftwareProject Management ToolsMicrosoft OfficeExcel

Industry Keywords

Dental ExperienceOrthodontic ExperienceCustomer JourneyCustomer Experience ImprovementIndustry Events Attendance

About the role

Key responsibilities & impact

Work closely with Area Sales Managers to provide exceptional customer service
Develop and maintain customer relationships to ensure retention and satisfaction
Assist Area Sales Managers with timely solutions to customer inquiries
Serve as the day-to-day contact for assigned accounts via phone, email, and chat
Handle complex issues and provide additional expertise when needed
Partner with Implementation Specialists to review the customer journey, share feedback, problem-solve, and improve the customer experience
Verify pricing and promotions from order entry through invoicing
Facilitate workflow among team members and departments to ensure timely deliverables
Follow up with customers to ensure technical issues are resolved
Manage quality control of delivered products
Attend key industry and corporate events as required

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required
Minimum of 3 years of experience in communications, marketing, sales, account management, or customer success required
Excellent interpersonal, listening and customer service skills
Excellent verbal and written communication skills
Fluent in verbal, written and professional English; bilingual language is a plus
Ability to juggle multiple account management projects while maintaining sharp attention to detail
Advanced computer skills, including Microsoft Office and Excel
Strong analytical, process-oriented, and creative problem-solving skills
Ability to learn and engage with new technologies
Dental or orthodontic experience is a plus
Experience with CRM software and project management tools
Ability to regularly communicate by phone, email, or virtual meetings
Ability to sit at a desk and work on a computer for prolonged periods and stand for prolonged periods at convention booths
Must be authorized to work in the United States

Benefits

Comp & perks

Remote-based role
Up to 10% travel may be required to attend key industry and corporate events