Senior Customer Service Representative

ANI Pharmaceuticals, Inc.

. Serve as the first point of contact for inquiries about orders, product information, shipments, returns, and general service .

Posted 10/5/2026full-timePrinceton • New Jersey • United StatesSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and order management within the pharmaceutical industry, with a strong focus on compliance with FDA, DEA, and DSCSA regulations. Proficient in managing logistics and maintaining accurate records while enhancing service processes.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementPharmaceutical Industry Knowledge3PL Logistics ExperienceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingPurchase Order ManagementInventory ManagementProblem-SolvingDocumentation StandardsSales Activity ReportingProduct TraceabilitySOP DevelopmentMultitaskingAttention to Detail

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsRelationship BuildingAbility to Manage Urgent Situations

Tools & Technologies

Microsoft OfficeExcelOutlookWordERP SystemsSAPOracleJD Edwards

Industry Keywords

Pharmaceutical ComplianceFDADEADSCSAGeneric Pharmaceuticals3PLLogisticsDistributionControlled SubstancesCustomer Interactions

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Serve as the first point of contact for inquiries about orders, product information, shipments, returns, and general service
Build and maintain relationships with wholesalers, specialty pharmacies, healthcare providers, and distributors
Communicate via phone, email, and ordering platforms
Manage new customer setup and account maintenance
Provide updates on order status, delays, and product availability
Enter and process purchase orders according to contracts, pricing, and distribution policies
Partner with the 3PL to track orders and resolve delivery issues
Coordinate communication for backorders, allocations, and product launches
Manage product returns, replacements, and recalls according to company SOPs and regulations
Act as the day-to-day 3PL contact for order processing, warehousing, inventory, and shipping
Investigate and resolve shipment, delivery-record, and inventory discrepancies
Escalate logistics issues and ensure timely resolution
Ensure adherence to FDA, DEA, and DSCSA requirements, especially for controlled substances
Maintain accurate, auditable records of customer interactions, transactions, and issue resolution
Support product traceability and serialization compliance initiatives
Provide sales activity and order fulfillment reporting
Identify recurring service issues and recommend process enhancements
Assist in developing and refining customer service SOPs

Requirements

What you’ll need

High school diploma or equivalent required; Bachelor's degree preferred
Minimum 8 years of customer service or order management experience
Pharmaceutical industry experience required; generic pharmaceuticals preferred
Experience working with a 3PL or logistics/distribution partner highly preferred
Ability to manage urgent situations, product shortages, and time-sensitive requests
Strong organizational and multitasking skills
Strong verbal and written communication skills
High attention to detail, accuracy, and documentation standards
Proven problem-solving abilities
Proficiency in Microsoft Office (Excel, Outlook, Word) and ERP/order management systems (SAP, Oracle, JD Edwards, etc.)
Knowledge of pharmaceutical compliance standards (FDA, DEA, DSCSA, PDMA) preferred
Ability to work in a hybrid model with in-office presence in Princeton, NJ

Benefits

Comp & perks

Health insurance coverage
Life and disability insurance
Retirement savings plans
Paid leave programs
Paid holidays
Paid time off
Many benefits are subsidized or fully paid for by the company