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Student Solutions Analyst I
Ânima Educação. Perform operational activities across various student services workflows, ensuring the resolution, quality, and timely handling of student requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in operational activities related to student services, ensuring quality and timely resolution of requests while maintaining accurate records. Capable of analyzing documentation and collaborating with team leaders to manage workflows effectively.
Highest-signal resume keywords
Customer-Facing ExperienceBasic Microsoft Office SkillsProficiency With SystemsOperational Activities ManagementDocumentation Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Certifications & Qualifications
High School Education
Industry Keywords
Student ServicesWorkflow ManagementCase HandlingService TraceabilityDocumentation Review
About the role
Key responsibilities & impact- Perform operational activities across various student services workflows, ensuring the resolution, quality, and timely handling of student requests
- Work on the manual review workflow, analyzing submitted documentation in accordance with department guidelines
- Support team leaders and analysts with workflow-related operational activities
- Accurately record case handling and resolutions in the systems, ensuring service traceability
- Escalate nonstandard cases or cases requiring involvement from other departments to the team leader
Requirements
What you’ll need- Completed high school education
- Basic Microsoft Office skills
- Customer-facing experience
- Proficiency with systems
- Availability to work Monday through Friday, from 8:00 a.m. to 6:00 p.m., with a 1-hour-12-minute break
Benefits
Comp & perks- Tuition scholarships
- Option to nominate two people for tuition scholarships
- Wellness and Quality of Life Program
- TotalPass
- Zenklub
- ECOA – Ânima Corporate School, with more than 100 free courses
- Birthday day off
- Half-day leave on the birthday of a child up to 16 years old
- People Value Program: gift cards for educators to celebrate significant life milestones, such as marriage, the birth of a child, or earning a new qualification
- Medical insurance
- Dental insurance
- 100% remote work