Ânima Educação

Project Manager

• Serve as the internal point of reference for the requirements of public calls for proposals and contracts, including workload, attendance, faculty, infrastructure, enrollment, dropout rates, and other obligations
• Translate requirements into an obligations tracker with deadlines, responsible parties, and required supporting evidence
• Monitor amendments, notices, and regulatory changes, updating the tracker and alerting the relevant department
• Prepare and submit reports and supporting documentation within the deadline and in the format required by the government agency
• Collect, verify, and organize supporting documentation with the academic, finance, registrar’s office, and campus teams
• Verify consistency between reported data and internal databases before submission
• Respond to requests for additional information and clarification from government agencies within the required timeframe
• Monitor the financial schedule, projected and received amounts, discrepancies, and outstanding items
• Identify and address disallowed expenses or deductions, determining their causes and correcting processes
• Maintain operational relations with the Department of Education and other agencies involved
• Maintain complete, organized, and traceable document files for inspections or audits
• Monitor indicators required by the public call for proposals and flag deviations
• Propose process improvements to address recurring issues

Project Analyst II

Events

• Plan, organize, and oversee events and institutional initiatives aimed at students
• Ensure events are delivered according to the plan, deadlines, and institutional guidelines
• Coordinate logistical activities, including suppliers, resources, schedules, and the infrastructure required for events
• Liaise with internal teams and external partners, ensuring alignment and high-quality deliverables
• Support the development of positive experiences and relationship-building journeys for students
• Monitor the execution of initiatives, identifying opportunities for improvement and ensuring participant satisfaction

Events Analyst I

• Serve as the internal point of reference for the requirements set out in the public notice and contract, including workload, attendance, teaching staff, infrastructure, enrollment, dropout rates, and other obligations
• Translate requirements into an obligations map with deadlines, responsible parties, and required evidence
• Track amendments, notices, and regulatory changes to the program, updating the map and alerting the relevant team
• Prepare and submit accountability reports by the deadline and in the format required by the government agency, for every reporting cycle
• Collect, verify, and organize supporting documentation with the academic, finance, registrar, and campus teams
• Verify consistency between reported data and internal databases before any submission
• Respond to inquiries and requests for clarification from the government agency within the required timeframe
• Monitor the financial schedule, projected and received amounts, discrepancies, and outstanding items
• Identify and address disallowed costs, determine their causes, and correct the originating processes
• Maintain operational relationships with the Department of Education and other agencies involved
• Maintain a complete, organized, and traceable document archive for inspections or audits
• Monitor indicators required by the public notice and flag deviations
• Propose process improvements to address recurring issues

Customer Support

• Support financial analyses
• Provide supporting information and documentation
• Fulfill court injunctions and obligations to take action
• Provide support to various partner areas within Ânima’s corporate structure: Legal, Reclame Aqui, Customer Experience, Ombudsman, and Social Media

Customer Service Analyst I

• Provide first-level undergraduate support via chat and video
• Handle student requests received through WhatsApp and Webchat regarding basic academic and financial information
• Open tickets/cases for requests requiring greater complexity and resolution time
• Stay up to date with new procedures and processes related to the area of responsibility
• Evaluate and suggest improvements to student support services to reduce or eliminate sources of dissatisfaction
• Perform other related tasks at the same level of complexity, as directed by the immediate supervisor
• Work effectively toward quality targets based on individual and team performance indicators
• May work across multiple service channels

Customer Service Consultant

Financial Planning and Analysis

• Support the department’s financial and administrative routines
• Monitor and control financing processes
• Update and analyze spreadsheets, reports, and performance indicators
• Process and verify financial data
• Provide support for the department’s operational needs
• Track deadlines and follow up on requests
• Collaborate with internal departments to align activities and resolve outstanding issues
• Identify opportunities for process improvement
• Contribute to the operational efficiency and quality of deliverables of the Shared Services Center

Financial Assistant

• Provide first-level support for undergraduate students via chat and video
• Handle requests via WhatsApp and Webchat regarding students’ basic academic and financial information
• Open tickets/cases for more complex or time-consuming requests
• Stay up to date on new procedures and processes within the department
• Strive for excellence in service delivery and suggest improvements to the customer service experience
• Perform related duties as directed by the immediate supervisor
• Work toward quality targets measured through individual and team performance indicators
• Potentially provide support across multiple channels

Marketing Analyst

• Support SEO operations on the Niara platform
• Track the performance of content and pages
• Support the development of the editorial calendar for blogs
• Conduct keyword and trend research
• Monitor metrics through Google Search Console and GA4
• Support on-page optimizations
• Collaborate with the writing and development teams
• Keep up with developments in SEO and AI applied to search

Digital Marketing Analyst I

Analyst

• Transform data into insights
• Develop and maintain dashboards that tell the story of Sales Funnel, Attraction, and Retention metrics
• Act as an internal consultant for partner teams
• Negotiate deadlines and ensure data supports national and regional targets
• Promote planning best practices
• Identify smarter and more sophisticated ways to analyze the business
• Conduct ad hoc studies on complex, specific issues
• Provide the executive board with quick answers

Commercial Planning Analyst I

Operations

• Handle requests for special arrangements related to the admissions process
• Create HTML pages containing exam instructions
• Perform facial biometric verification for candidates
• Cancel and supplement course offerings in the system
• Create admissions exams in the system, including course offerings, delivery methods, and rules
• Monitor scheduled digital exams
• Monitor and follow up on exams
• Prepare the candidate portal and digital exams
• Process payments for support team shifts during admissions processes

Operations Analyst I

• Monitor requests for special accommodations for the admissions process
• Create HTML pages containing exam instructions
• Perform facial biometric verification for candidates
• Cancel and supplement course offerings in the system
• Create admissions examinations with course offerings, formats, and rules in the system
• Monitor scheduled digital exams
• Monitor and follow up on exams
• Prepare the candidate portal and digital exam
• Process payment for support team shifts during admissions processes