Implementation Specialist

Anima

. Own implementations from kick-off through configuration, go-live and early support .

Posted 11/10/2026full-timeRemote • United KingdomMid-LevelSenior💰 £65,000 - £90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SaaS product implementations from kick-off to go-live, including training and support. Capable of developing training materials and improving workflows based on customer feedback.

Highest-signal resume keywords

SaaS Product ImplementationTraining DevelopmentCustomer Experience ManagementPractical Problem-SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation CoordinationWorkflow ConfigurationTraining Video CreationWebinar DevelopmentHypercare Support

Soft Skills

Teaching SkillsPatienceAdaptabilityOwnershipOrganizational Skills

About the role

Key responsibilities & impact

Own implementations from kick-off through configuration, go-live and early support
Coordinate implementation activities and aim to get most practices live within their first week
Understand each practice’s operations and configure workflows around its needs
Run practical training for clinicians and practice teams
Develop practice super users
Provide 1–2 weeks of hypercare after go-live
Hand over implementations to Support and Customer Success
Create reusable training and group webinars
Use customer, Support and Customer Success feedback to solve recurring problems
Improve implementation workflows and develop a scalable playbook

Requirements

What you’ll need

Direct customer experience with a SaaS product in onboarding, implementation or training
Strong teaching and communication skills
Patience and adaptability
Practical problem-solving skills
Ownership and organisation, with the ability to manage several implementations
Ability to learn products quickly and diagnose workflow issues
Experience creating training videos, guides or webinars would be useful
Healthcare experience is not required

Benefits

Comp & perks

Equity
25 days’ annual leave plus 8 UK public holidays, with flexible additional time off
Private medical, dental, vision and mental health insurance
12 weeks’ maternity leave at full pay, rising to 24 weeks after two years
4 weeks’ paternity leave at full pay
4% employer pension contributions with salary sacrifice and 100% of employer National Insurance savings passed on
£1,000 annual learning and development budget
Gym subscription matching up to £50 per month
High-spec MacBook
Home office budget
Two full-team off-sites each year
Remote work with UK working hours
Occasional UK customer visits