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Veterinary Receptionist
Animal Health Services. Greet clients and patients positively and create a welcoming experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on client engagement and appointment management, while adhering to OSHA standards and maintaining accurate patient documentation. Capable of handling various animal species and performing basic veterinary technical skills.
Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingBasic MS Office ProficiencyEffective Communication SkillsOSHA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient IntakeCash HandlingTyping 40+ WPMBasic Veterinary Technical SkillsAnimal Restraint
Soft Skills
Positive AttitudeProactive Complaint ResolutionFlexibility for Shifts
Tools & Technologies
PIMsScheduling SoftwareEmail Systems
Industry Keywords
Veterinary CareClient EducationPreventive Care ServicesPatient Flow ManagementOSHA Standards
About the role
Key responsibilities & impact- Greet clients and patients positively and create a welcoming experience
- Manage incoming calls and convert them into scheduled appointments
- Convert more than 20% of new-client incoming calls into appointments
- Promote Care Companion Plans and preventive care services
- Make weekly reminder calls to clients due or overdue for services
- Perform patient intake and discharge
- Facilitate client education and use of the online pharmacy
- Handle cashier duties, reconcile the cash drawer, and complete opening and closing processes
- Maintain accurate patient medical charts and documentation
- Collaborate with the veterinary team to streamline patient flow and client experience
- Keep the reception area clean and inviting
- Resolve customer complaints proactively
- Learn basic veterinary technical skills, including animal restraint and lab duties
- Follow OSHA standards and perform other assigned responsibilities
Requirements
What you’ll need- High School Diploma or equivalent
- 1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
- 1+ years of experience working with computers (typing, email, other software)
- Ability to handle dogs, cats, and exotic animals
- Typing 40+ wpm
- Basic MS Office products (Word, Excel) and email systems
- Ability to learn new computer software systems (PIMs, scheduling, etc.)
- Strong customer service focus
- Excellent phone demeanor and effective communication skills
- Ability to work onsite; remote work is not available
- Flexibility for 10+ hour shifts, weekends, evenings, and holidays
- Ability to lift 25+ pounds and perform standing, walking, and reaching
- Ability to work around animal sounds, smells, space constraints, potential bites or scratches, biological hazards, and medications
- Ability to adhere to OSHA standards and regulations
Benefits
Comp & perks- Strong mentorship
- Opportunities for growth
- Positive, collaborative team culture
- Reasonable accommodation for qualified employees with disabilities