Animal Health Services

Veterinarian

• Greet clients and patients positively and create a welcoming experience
• Manage incoming calls and convert them into scheduled appointments
• Convert more than 20% of new-client incoming calls into appointments
• Promote Care Companion Plans and preventive care services
• Make weekly reminder calls to clients due or overdue for services
• Perform patient intake and discharge
• Facilitate client education and use of the online pharmacy
• Handle cashier duties, reconcile the cash drawer, and complete opening and closing processes
• Maintain accurate patient medical charts and documentation
• Collaborate with the veterinary team to streamline patient flow and client experience
• Keep the reception area clean and inviting
• Resolve customer complaints proactively
• Learn basic veterinary technical skills, including animal restraint and lab duties
• Follow OSHA standards and perform other assigned responsibilities

Veterinary Receptionist

• Support veterinarians and veterinary technicians in maintaining pet well-being and veterinary care standards
• Apply technical skills in surgery, dentistry, laboratory procedures, venipuncture, restraint, anesthesia, and surgical assistance
• Contribute to efficient day-to-day hospital operations
• Communicate with veterinary team members and clients
• Maintain accurate patient medical charts and meet hospital quality-control standards
• Educate clients about Wellness Plans, pet care, and overall health
• Perform reception duties, including answering phones, scheduling appointments, and facilitating patient intake and discharge
• Obtain medical histories and patient information
• Track and restock hospital supplies and inventory
• Complete assigned hospital duties before the end of each shift
• Advocate for hospital success and performance
• Provide professional, efficient, and exceptional customer service
• Adapt service to individual clients and resolve complaints as appropriate
• Adhere to OSHA standards and perform other assigned duties

Veterinary Receptionist

Veterinary Assistant