Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer success and solutions engineering, with a strong focus on cybersecurity technologies and architectures. Proven ability to engage with senior security leadership and translate technical usage into business value and security outcomes.

Highest-signal resume keywords

Technical Customer SuccessCybersecurity TechnologiesSIEM Product ExpertiseStakeholder ManagementExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Customer SuccessSolutions EngineeringCybersecurity TechnologiesSIEM ImplementationNetwork TelemetryLog TelemetryCritical ThinkingProblem-SolvingProject ManagementTechnical Adoption

Soft Skills

Interpersonal SkillsPresentation SkillsInfluencing SkillsCustomer AdvocacyTeam Collaboration

Tools & Technologies

GainsightSalesforceJIRASplunkQRadarArcsight

Industry Keywords

SaaSSecOpsThreat IntelQBRsEBRsCISO-Level EngagementCustomer Adoption LifecycleSecurity ControlsFirewallsEDR/XDR

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy issue resolution
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, build reference accounts, and provide feedback to internal technical teams

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs that connect technical adoption to business outcomes
Proven experience (5+ years) in technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company
Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product such as Splunk, QRadar, or Arcsight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operation
Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require visa sponsorship to work in the US

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Anomali Website LinkedIn All Job Openings 201 - 500 employees Founded 2013 🔒 Cybersecurity 🤖 Artificial Intelligence ☁️ SaaS 💰 $40M Series D on 2018-01 Cybersecurity
Artificial Intelligence
SaaS Anomali is a leader in modernizing security operations through its AI-powered platform, which integrates security operations and defense capabilities in a single cloud-native solution. Their platform combines ETL, SIEM, XDR, UEBA, and SOAR technologies for enhanced threat detection, investigation, and response. Anomali provides comprehensive tools for threat intelligence, enabling customers to quickly detect, investigate, and respond to threats, all while reducing the costs and complexity of traditional systems. Their products include the Anomali Copilot, Security Analytics, ThreatStream, and a unique cybersecurity marketplace. Anomali is dedicated to innovation in cybersecurity and improving SOC efficiency through AI-driven solutions. Senior Technical Account Manager – SIEM/Security Analytics 🔥 1 hour ago 🤠 Texas – Remote ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy issue resolution
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, build reference accounts, and provide feedback to internal technical teams 🎯 Requirements
Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs that connect technical adoption to business outcomes
Proven experience (5+ years) in technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company
Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product such as Splunk, QRadar, or Arcsight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operation
Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
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