Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeTampa • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer adoption of the Anomali Platform, translating technical usage into business value, and managing relationships with senior security leadership. Proficient in utilizing SaaS technologies and cybersecurity architectures to enhance customer success and engagement.

Highest-signal resume keywords

Technical Customer SuccessExperience with SIEM ProductsQBRs/EBRs Presentation SkillsSaaS and Cybersecurity KnowledgeStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIEM ImplementationSOAR KnowledgeEDR/XDR FamiliarityNetworking ConceptsLog Telemetry Proficiency

Soft Skills

Exceptional CommunicationInterpersonal SkillsTrust BuildingCustomer Advocacy

Tools & Technologies

GainsightSalesforceJIRA

Industry Keywords

Cybersecurity TechnologiesEnterprise AccountsSecOpsThreat Intelligence

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships
Address customer technical requests and proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding customers accountable
Act as the customer’s advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure smooth transitions
Work with Technical Support and Engineering to resolve customer issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams on emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level
Experience running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or similar roles
Experience in SaaS or technology companies with cybersecurity technologies and architectures
Knowledge of SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry
Experience managing multiple stakeholders and projects
Exceptional communication, presentation, and interpersonal skills
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

Equal opportunity employment and advancement based on ability, qualifications, and aptitude
Reasonable accommodation and special assistance available for applicants with disabilities