Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeDetroit • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer adoption of the Anomali Platform, translating technical usage into business value, and managing relationships with senior security leadership. Proficient in technical customer success within SaaS environments, with a strong focus on cybersecurity technologies and stakeholder engagement.

Highest-signal resume keywords

Technical Customer SuccessExperience with SIEM ProductsQBRs/EBRs Presentation SkillsCybersecurity Technologies KnowledgeStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIEM ImplementationSOAR TechnologiesEDR/XDR KnowledgeNetwork TelemetrySecurity ControlsTechnical Adoption StrategiesData AnalysisCustomer Metrics TrackingProblem-SolvingCritical Thinking

Soft Skills

Exceptional CommunicationInterpersonal SkillsTrust BuildingInfluencing Senior ExecutivesTeam Collaboration

Tools & Technologies

GainsightSalesforceJiraAnomali PlatformCustom Dashboards

Industry Keywords

CybersecurityEnterprise AccountsSecOpsThreat IntelligenceSaaS

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide advice, guidance, and technical know-how to support usage and adoption
Manage customer expectations while holding customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure smooth transitions
Engage with Technical Support to ensure speedy issue resolution
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, recommend best practices, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams regarding emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level
Experience running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role
Experience in a SaaS or technology company with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product such as Splunk, QRadar, or Arcsight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant network and identity log telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operation
Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and Jira
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

Equal opportunity employment and advancement based on ability, qualifications, and aptitude
Reasonable application assistance or accommodation available through the Recruiting team
Remote work in the US
Hybrid schedule option for candidates local to the Bay Area at the Redwood City, CA headquarters