Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within a SaaS environment, focusing on technical adoption and business outcomes. Proficient in engaging with senior security leadership and managing enterprise accounts while leveraging cybersecurity technologies.

Highest-signal resume keywords

Technical Customer Success ManagementExperience with SIEM ProductsQBRs/EBRs Presentation SkillsCybersecurity Technologies KnowledgeStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIEMSOAREDR/XDRFirewallsNetworking ConceptsLog TelemetryTechnical Problem-SolvingImplementation and ConfigurationIntegration and OptimizationCybersecurity Architectures

Soft Skills

Exceptional CommunicationPresentation SkillsInterpersonal SkillsCritical ThinkingAbility to Influence

Tools & Technologies

GainsightSalesforceJIRA

Industry Keywords

Customer Adoption LifecycleEnterprise AccountsSecOpsThreat IntelligenceCustomer Advocacy

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships
Surface risk signals to CSM and AE partners
Address customer technical requests and proactively identify and resolve issues
Provide technical advice, guidance, and know-how to ensure successful usage and adoption
Manage customer expectations and hold customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure smooth transitions
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor platform usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams regarding emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; an additional 3 years of relevant experience may be considered in lieu of the degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level
Experience running QBRs/EBRs that connect technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role
Experience in a SaaS or technology company, preferably involving cybersecurity technologies and architectures
Knowledge of SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intelligence
Expertise with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical-thinking and technical problem-solving skills
Ability to work under pressure in a high-tempo operation
Exceptional communication, presentation, and interpersonal skills
Ability to communicate technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

Full-time employment
Remote work in the US
Hybrid schedule available for candidates local to the Bay Area at the Redwood City, CA headquarters
Opportunity to travel up to 25% of the time