Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeCincinnati • California • United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within a SaaS environment, focusing on technical adoption, stakeholder engagement, and translating technical usage into business value. Proficient in managing enterprise accounts and driving customer advocacy while leveraging cybersecurity technologies and architectures.

Highest-signal resume keywords

Technical Customer Success ManagementExperience with SIEM ProductsQBRs/EBRs Presentation SkillsCybersecurity Technologies KnowledgeStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SIEM ImplementationSOAR TechnologiesEDR/XDR KnowledgeNetwork TelemetryLog TelemetryTechnical Adoption StrategiesCustomer Metrics TrackingProblem-SolvingCritical ThinkingCybersecurity Architecture

Soft Skills

Exceptional CommunicationInterpersonal SkillsAbility to InfluenceTeam CollaborationCustomer Advocacy

Tools & Technologies

GainsightSalesforceJIRACustom DashboardsTechnical Support Engagement

Industry Keywords

CybersecurityEnterprise AccountsSecOpsThreat IntelligenceCustomer Experience

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams regarding emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with Director/VP/CISO-level senior security leadership
Experience running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role
Experience in a SaaS or technology company with cybersecurity technologies and architectures, including SOAR, SIEM, Firewalls, EDR/XDR, and Security Controls & Logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various Operating Systems and relevant log telemetry, including network and Identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operation
Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must be eligible to work in the US without now or future employment visa sponsorship

Benefits

Comp & perks

Annual base salary of $150,000–$180,000 USD
Benefits eligibility
May be eligible for a bonus and/or equity
Remote work in the US
Hybrid schedule option for candidates local to the Bay Area at the Redwood City, CA HQ