Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeBoston • California • United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer success through technical adoption and strategic engagement with senior security leadership. Proficient in translating technical usage into business value while managing stakeholder relationships and addressing customer needs.

Highest-signal resume keywords

Technical Customer SuccessExperience with SIEM ProductsQBRs/EBRs Presentation SkillsCybersecurity Technologies KnowledgeStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Customer SuccessSIEM ImplementationSOAR KnowledgeEDR/XDR FamiliarityNetworking ConceptsOperating Systems ProficiencyLog TelemetrySolutions EngineeringSales EngineeringCybersecurity Architectures

Soft Skills

Critical ThinkingProblem-SolvingExceptional CommunicationInterpersonal SkillsAbility to Influence

Tools & Technologies

GainsightSalesforceJIRASplunkQRadarArcsight

Industry Keywords

SaaSSecOpsThreat IntelCustomer AdvocacyAccount Metrics

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive each customer's adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships
Address customer technical requests and proactively identify and resolve issues
Provide technical advice, guidance, and know-how to support usage and adoption
Manage customer expectations and hold customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure smooth transitions
Collaborate with Technical Support to resolve customer issues quickly
Work with Engineering to resolve customer-reported issues
Partner with Sales to deliver an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor platform usage, create custom dashboards, recommend best practices, prove ROI and value, and build reference accounts
Provide feedback to internal technical teams on emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with Director/VP/CISO-level senior security leadership
Experience running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role
Experience in a SaaS or technology company with cybersecurity technologies and architectures
Knowledge of SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product, such as Splunk, QRadar, or Arcsight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant network and identity log telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operational environment
Exceptional communication, presentation, and interpersonal skills
Ability to communicate technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

Benefits eligibility
Potential bonus eligibility
Potential equity eligibility
Remote work in the US
Hybrid schedule at Redwood City, CA HQ for candidates local to the Bay Area