Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeNew York City • New York • United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within the cybersecurity domain, focusing on driving customer adoption and translating technical usage into business value. Proficient in managing stakeholder relationships and providing technical guidance to enhance customer experience and satisfaction.

Highest-signal resume keywords

Customer Success ManagementTechnical Customer SuccessSIEM ExpertiseStakeholder EngagementCybersecurity Technologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SIEM ImplementationSOAR TechnologiesEDR/XDR KnowledgeNetwork TelemetryLog TelemetryTechnical PresentationQBR/EBR FacilitationCritical ThinkingProblem-SolvingTechnical Adoption

Soft Skills

Interpersonal SkillsCommunication SkillsTrust BuildingInfluencing SkillsTeam Collaboration

Tools & Technologies

GainsightSalesForceJIRASplunkQRadarArcsight

Industry Keywords

CybersecurityEnterprise AccountsSecOpsThreat IntelligenceSaaS

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst-, director-, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships
Address customer technical requests and proactively identify and resolve issues
Provide technical advice, guidance, and know-how to support usage and adoption
Manage customer expectations and hold customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure smooth transitions
Engage with Technical Support to ensure speedy issue resolution
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams on emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level
Experience running QBRs/EBRs that connect technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role
Experience in a SaaS or technology company with cybersecurity technologies and architectures, including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product, such as Splunk, QRadar, or Arcsight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various Operating Systems and relevant log telemetry, including network and Identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operating environment
Exceptional communication, presentation, and interpersonal skills
Ability to communicate technical concepts to non-technical audiences
Experience using Gainsight, SalesForce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

Benefits eligible
May be eligible for a bonus and/or equity
Remote work in the US
Hybrid schedule available for Bay Area candidates at the Redwood City, CA headquarters