Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeChicago • California • United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer adoption of the Anomali Platform, translating technical usage into business value, and managing relationships with senior security leadership. Proficient in technical customer success, with a strong focus on cybersecurity technologies and effective communication skills.

Highest-signal resume keywords

Technical Customer SuccessExperience with SIEM ProductsQBRs/EBRs Presentation SkillsCybersecurity Technologies KnowledgeStakeholder Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Customer SuccessSIEM ImplementationSOAR KnowledgeEDR/XDR FamiliarityNetworking ConceptsLog Telemetry ProficiencySolutions EngineeringSales EngineeringCybersecurity ArchitecturesCritical Thinking

Soft Skills

Exceptional CommunicationInterpersonal SkillsProblem-Solving SkillsAbility to Work Under PressureBuilding Trust with Leadership

Tools & Technologies

GainsightSalesforceJIRAAnomali PlatformTechnical Support Coordination

Industry Keywords

CybersecurityEnterprise AccountsSecOpsThreat IntelligenceCustomer Advocacy

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships
Address customer technical requests and proactively identify and resolve issues
Provide technical advice, guidance, and know-how to support successful usage and adoption
Manage customer expectations and hold customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure smooth transitions
Coordinate with Technical Support to resolve customer issues quickly
Work with Engineering to resolve customer-reported issues
Partner with Sales to deliver an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, recommend best practices, prove ROI and value, and build reference accounts
Provide feedback to internal technical teams on emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level
Experience running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role
Experience in a SaaS or technology company with cybersecurity technologies and architectures
Knowledge of SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product, including implementation, configuration, integration, and optimization
Strong grasp of networking concepts and proficiency with various operating systems and relevant log telemetry
Experience managing multiple stakeholders and projects
Critical-thinking and problem-solving skills
Ability to work under pressure in a high-tempo environment
Exceptional communication, presentation, and interpersonal skills; ability to communicate technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

Benefits
May be eligible for a bonus and/or equity
Remote work in the US
Hybrid schedule available for candidates local to the Bay Area at the Redwood City, CA headquarters