Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers achieve success with the technology .

Posted 9/16/2026full-timeRaleigh • California • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within the cybersecurity domain, focusing on driving customer adoption and translating technical usage into business value. Proficient in managing enterprise accounts and engaging with senior security leadership to ensure successful technology implementation and customer advocacy.

Highest-signal resume keywords

Technical Customer Success ManagementCybersecurity Technologies ExpertiseSIEM Product ImplementationStakeholder EngagementExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cybersecurity TechnologiesSOARSIEMEDR/XDRNetworking ConceptsLog TelemetryTechnical AdoptionCustomer Metrics TrackingQBRs/EBRsProblem-Solving

Soft Skills

Critical ThinkingInterpersonal SkillsPresentation SkillsInfluencing SkillsTeam Collaboration

Tools & Technologies

GainsightSalesforceJIRACustom DashboardsTechnical Support Engagement

Industry Keywords

Customer AdvocacyEnterprise AccountsSecOpsThreat IntelligenceTechnical Requests Management

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding customers accountable
Act as the customer’s advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams regarding emerging needs, continuous improvement, and new opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in a SaaS or technology company
Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and threat intelligence
Expertise with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operation
Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Anomali Website LinkedIn All Job Openings 201 - 500 employees Founded 2013 🔒 Cybersecurity 🤖 Artificial Intelligence ☁️ SaaS 💰 $40M Series D on 2018-01 Cybersecurity
Artificial Intelligence
SaaS Anomali is a leader in modernizing security operations through its AI-powered platform, which integrates security operations and defense capabilities in a single cloud-native solution. Their platform combines ETL, SIEM, XDR, UEBA, and SOAR technologies for enhanced threat detection, investigation, and response. Anomali provides comprehensive tools for threat intelligence, enabling customers to quickly detect, investigate, and respond to threats, all while reducing the costs and complexity of traditional systems. Their products include the Anomali Copilot, Security Analytics, ThreatStream, and a unique cybersecurity marketplace. Anomali is dedicated to innovation in cybersecurity and improving SOC efficiency through AI-driven solutions. Senior Technical Account Manager – SIEM/Security Analytics 🔥 1 hour ago 🏢🏡 Raleigh – Hybrid ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as an Anomali Platform power user and help customers achieve success with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding customers accountable
Act as the customer’s advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer-reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor usage, create custom dashboards, make best-practice recommendations, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams regarding emerging needs, continuous improvement, and new opportunities 🎯 Requirements
Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level, including running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, preferably in a SaaS or technology company
Experience with cybersecurity technologies and architectures including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and threat intelligence
Expertise with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization
Strong grasp of general networking concepts
Proficiency with various operating systems and relevant log telemetry, including network and identity telemetry
Experience managing multiple stakeholders and projects as a lead and team player
Ability to influence at the senior executive level
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operation
Exceptional communication, presentation, and interpersonal skills, including communicating technical concepts to non-technical audiences
Experience using Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Account Manager 🕒 2 days ago Veradigm® 1001 - 5000 🏥 Healthcare ☁️ SaaS ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Expert Technical Account Manager advising healthcare providers and related organizations on Veradigm’s products. Managing technical projects, client relationships, troubleshooting, and strategic customer success. 🏢🏡 Raleigh – Hybrid 💰 $75M Post-IPO Debt - Veradigm on 2025-06 ⏰ Full Time 🟠 Senior 🔴 Lead 🧑‍🔧 Technical Account Manager View More Technical Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs