Senior Technical Account Manager – SIEM/Security Analytics

Anomali

. Serve as an Anomali Platform power user and help customers succeed with the technology .

Posted 9/16/2026full-timeSan Diego • California • United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving customer adoption of the Anomali Platform, translating technical usage into business value, and managing relationships with senior security leadership. Proficient in technical customer success, with a strong focus on cybersecurity technologies and stakeholder engagement.

Highest-signal resume keywords

Technical Customer SuccessQBRs/EBRs PresentationCybersecurity TechnologiesSIEM Product ExpertiseStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Customer SuccessCybersecurity TechnologiesSIEM ImplementationNetworking ConceptsLog TelemetrySolutions EngineeringSales EngineeringCritical ThinkingProblem-SolvingProject Management

Soft Skills

Exceptional CommunicationPresentation SkillsInterpersonal SkillsCustomer AdvocacyTrust Building

Tools & Technologies

GainsightSalesforceJIRASOARSIEMEDR/XDRFirewallsSecurity ControlsTechnical SupportOnboarding Engineers

Industry Keywords

Customer Adoption LifecycleEnterprise AccountsSecOpsThreat IntelBusiness Outcomes

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user and help customers succeed with the technology
Own and drive the customer adoption lifecycle from onboarding through full production maturity
Plan and lead QBRs/EBRs with analyst, director, and CISO-level stakeholders
Translate technical usage into business value and security outcomes
Identify expansion and renewal risk signals and surface them to CSM/AE partners
Address customer technical requests and proactively identify and resolve issues
Provide technical advice, guidance, and know-how to support usage and adoption
Manage customer expectations and hold customers accountable
Act as the customer advocate and internal champion
Promote customer advocacy
Track key account metrics and communicate progress to internal and external stakeholders
Engage with Onboarding Engineers to ensure smooth transitions
Collaborate with Technical Support and Engineering to resolve customer issues
Partner with Sales to deliver an exceptional customer experience
Engage with Product Management to promote customer feature requests
Monitor customer usage, create custom dashboards, recommend best practices, prove ROI and value, and build reference accounts
Provide feedback and insight to internal technical teams on emerging needs, continuous improvement, and opportunities

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field; additional 3 years of relevant experience considered in lieu of degree
Demonstrated experience presenting to and building trust with senior security leadership at Director/VP/CISO level
Experience running QBRs/EBRs connecting technical adoption to business outcomes
5+ years of experience in technical customer success, solutions engineering, sales engineering, or a similar role
Experience in a SaaS or technology company with cybersecurity technologies and architectures
Knowledge of SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product, including implementation, configuration, integration, and optimization
Strong grasp of networking concepts and proficiency with various operating systems and relevant log telemetry
Experience managing multiple stakeholders and projects
Critical thinking and problem-solving skills
Ability to work under pressure in a high-tempo operational environment
Exceptional communication, presentation, and interpersonal skills
Experience with Gainsight, Salesforce, and JIRA
Willingness to travel up to 25% of the time
Must not now or in the future require employment visa sponsorship to work in the US

Benefits

Comp & perks

Annual base salary of $150,000–$180,000 USD
Benefits eligibility
May be eligible for a bonus
May be eligible for equity
Remote work in the US
Hybrid schedule for candidates local to the Bay Area at the Redwood City, CA HQ