Regional Service Manager

Anord Mardix

. Manage all field service technicians within the defined region .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,900 - $131,900 per yearWebsite

About the role

Key responsibilities & impact

Manage all field service technicians within the defined region
Schedule, plan, and coordinate field service technicians and field support groups
Plan, direct, and coordinate field service activities for installing and servicing electrical distribution equipment
Respond to issues during non-work hours on weekdays, weekends, and holidays as needed
Review field service schedules and determine staffing requirements, work procedures, and assignments
Establish work schedules, assignments, scopes, and priorities
Maintain and update startup procedures
Conduct meetings to review safety, quality, and production issues
Manage and develop field service personnel through training, delegation, and performance reviews
Develop and lead high-performance field service teams and identify technical/resource requirements
Collaborate with other departments to integrate production with business systems and resolve organizational issues
Resolve problems concerning design, specifications, standards, and related issues
Ensure adherence to corporate, external, and regulatory requirements
Work with Engineering/PMs to provide MOPs for site work
Review and approve technicians’ monthly expense reports
Manage technician time through Kronos
Implement continuous improvement projects and eliminate waste
Ensure safe work practices, health and safety compliance, and a clean work environment
Enforce company policies and participate in disciplinary processes with supervision and Human Resources
Coach, mentor, and train technicians through field and factory support
Serve as the first line of defense for technician questions and identify training or resource needs
Perform additional duties as required

Requirements

What you’ll need

A minimum of a bachelor’s degree in engineering or related field and the equivalent of 3 - 5 years’ experience working in power distribution industry and/or service environment with demonstrated knowledge and proficiency in engineering operations, OR High School Education or GED and equivalent of 5 - 8 years of practical work experience
Knowledge of principles and process for providing supervision and leadership with considerable experience supervising, managing and motivating employees in a manufacturing setting
Strong technical and understanding of power distribution equipment and related standards
Familiarity with the development and implementation of work instructions
Good computer skills, to include Microsoft Office Suite, etc.
Ability to travel up to 60% of the time
No sponsorship available

Benefits

Comp & perks

Full range of medical, dental, and vision plans
Life Insurance
Short-term and Long-term Disability
Matching 401(k) Contributions
Vacation and Paid Sick Time
Tuition Reimbursement