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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management, technical support, and problem-solving, with a strong focus on customer satisfaction and product integration. Proficient in managing projects and providing training while ensuring operational efficiency and data integrity.
Highest-signal resume keywords
Technical Support ExperienceCustomer Relationship ManagementAdvanced English ProficiencyCRM and ERP KnowledgeProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportCustomer SupportProblem SolvingProduct IntegrationData Validation
Soft Skills
Customer Relationship BuildingCommunicationProactive Problem Identification
Tools & Technologies
Microsoft OfficeCRM SystemsERP Systems
Industry Keywords
Customer NeedsService ReportsInstallation ProjectsMaintenance ProjectsSLA Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the customer's main point of contact with the organization
- Identify and respond to customer needs, ensuring successful relationships
- Assist customers with Anova's hardware and software products
- Assume, resolve and monitor customer interference within agreed SLAs
- Support customers in integrating products into applications
- Build customer relationships, promoting renewals, increased sales or new projects
- Provide training and technical knowledge to customers
- Ensure customer data is valid and services are operational
- Manage installation and maintenance projects
- Identify bugs or software improvements that benefit customers
- Proactively identify problems and propose innovative solutions
- Provide product and service reports for assigned accounts
Requirements
What you’ll need- Advanced English language level (oral and written)
- Computer skills (Microsoft Office)
- Secondary education equivalent to level IV of the National Qualifications Framework (preferred)
- Experience in Technical Support, Customer Support or similar functions (preferred)
- German, Italian and/or Spanish fluency (preferred)
- Knowledge of CRM and ERP systems (preferred)
- Regular availability Monday through Friday, 1PM to 10PM Portugal time
Benefits
Comp & perks- Opportunities for hands-on experience and development
- Opportunities for growth and advancement
- Health and finance benefits
- Recognition and reward
- Competitive compensation and reward strategies
- Sincere appreciation