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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management activities, including cost management, resource management, and risk management, while effectively coordinating with onsite and offshore teams. Proficient in utilizing project management tools and methodologies to ensure successful service transitions and client communication.
Highest-signal resume keywords
Project ManagementTelecom Project SupportServiceNow PlatformAgile MethodologyJIRA
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project InitiationCost ManagementQuality ManagementResource ManagementRisk ManagementContract ManagementOrder FulfillmentForecastingReportingPresentation Creation
Soft Skills
CommunicationLeadershipRelationship ManagementCollaborationCoordination
Tools & Technologies
VisioMicrosoft Project PlanningJIRARenewal DashboardPipeline Information
Industry Keywords
Managed ServicesTelecomWaterfall MethodologyCross-Functional TeamGlobal Work Environment
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Transition customers into managed services
- Ensure accurate contract information is entered into the ServiceNow platform, including non-MS MRC contracts
- Coordinate transition activities with end customers
- Coordinate order fulfillment for hardware appliances
- Communicate service transition milestones to CEM and Towers
- Forecast and plan transition activity using pipeline information, renewal dashboard, and PMO activity
- Coordinate contract cancellation activities
- Notify go-live and billing start dates
- Support project initiation, cost management, communications, status reporting, quality management/monitoring, resource management, and risk management
- Interact regularly with onsite/offshore teams and clients
- Coordinate status updates through daily/weekly conference calls
- Maintain cordial relationships with onsite teams and clients
Requirements
What you’ll need- Bachelor's degree in a related field
- 5+ years of experience in supporting project management activities for telecom projects
- Ability to work and effectively lead a fast-paced, cross-functional, global and hybrid work environment
- Experience in performing project management activities from offshore, including project initiation, cost management, communication, preparing status, quality management/monitoring, resource management, and risk management
- Experience with project management tools such as Visio, Microsoft Project Planning, and JIRA
- Good understanding of Waterfall, Agile, etc.
- Ability to create reports, presentations, and documents and use tools and software to manage project data and project finance
- Regular interaction with onsite/offshore teams and clients
- Ability to coordinate status updates in daily/weekly conference calls
Benefits
Comp & perks- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees