Anovia

Security Operations

• Maintain and continue to develop Anovia's ISO/IEC 27001 Information Security Management System, including policies, procedures, controls, risks, objectives, evidence, and ongoing improvement activities
• Support ISO 27001, SOC 2, HIPAA, and other security and compliance initiatives
• Coordinate internal and external audit activities, including preparing evidence, scheduling and facilitating meetings, maintaining action items, and ensuring findings and resulting actions are addressed
• Maintain the information asset inventory and data classification program, including assigning and tracking ownership
• Support identity and access management activities, including provisioning and de-provisioning, access reviews, least-privilege requirements, and privileged access controls
• Monitor and improve security tooling and processes, including Microsoft 365 security capabilities, Microsoft Defender, Intune, Entra ID, security monitoring, endpoint protection, and vulnerability management
• Coordinate vulnerability identification, remediation tracking, and escalation of significant findings
• Coordinate third-party and vendor security assessments, including security questionnaires and contract review support
• Develop, maintain, and support adoption of information security policies, standards, and operating procedures
• Coordinate security awareness training and phishing simulation programs
• Support security incident response activities, including detection, containment, investigation, root-cause analysis, and post-incident reporting
• Support business continuity and disaster recovery activities, including maintenance of recovery requirements, testing, and related evidence
• Lead or coordinate technical and operational initiatives from initial scope through implementation, establishing plans, identifying dependencies and owners, coordinating stakeholders, tracking risks and issues, and driving work to completion
• Serve as a primary point of contact for internal and external auditors and coordinate responses with relevant business and technical stakeholders

Program Manager – Security Operations, Compliance

IT Support

• Troubleshoot and resolve customer-reported issues in Avaya Aura Communication Manager, Session Manager, System Manager, and related platforms within defined SLA timelines
• Collect and analyse packet trace data, reproduce customer environments, and perform in-depth root-cause analysis for call quality and VoIP issues
• Deliver technical knowledge transfers to end users and field service technicians
• Document site information, troubleshooting steps, and time reporting accurately in the CRM system
• Configure and support Avaya Media Servers, Media Gateways, and ancillary components including G450, G430, and G650 systems
• Participate in on-call rotation and provide coverage during scheduled maintenance windows and rotational weekend shifts
• Collaborate with end users and field technicians to resolve call quality, configuration, and infrastructure issues in VoIP environments

Technical Support Specialist, Avaya

Project Manager

• Transition customers into managed services
• Ensure accurate contract information is entered into the ServiceNow platform, including non-MS MRC contracts
• Coordinate transition activities with end customers
• Coordinate order fulfillment for hardware appliances
• Communicate service transition milestones to CEM and Towers
• Forecast and plan transition activity using pipeline information, renewal dashboard, and PMO activity
• Coordinate contract cancellation activities
• Notify go-live and billing start dates
• Support project initiation, cost management, communications, status reporting, quality management/monitoring, resource management, and risk management
• Interact regularly with onsite/offshore teams and clients
• Coordinate status updates through daily/weekly conference calls
• Maintain cordial relationships with onsite teams and clients