Customer Care Specialist, Overnight

. Serve as the first point of contact for clients and callers .

Posted 9/25/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $16 - $16 per hourWebsite

Key responsibilities & impact

Serve as the first point of contact for clients and callers
Answer calls clearly and precisely
Utilize the Pinnacle or Amtelco platform to manage incoming calls
Address callers’ questions and complaints and provide accurate information
Direct inquiries to the appropriate department or individual
Understand customer accounts before taking calls and raise concerns before calls go live
Schedule consultations between callers and clients
Set appointments with the appropriate person, for the indicated reason and appropriate duration
Maintain account procedures and ensure timely, accurate appointment dispatching and booking
Deliver a great customer experience while efficiently processing appointments
Uphold high standards of customer service
Assess caller situations, demonstrate empathy, and solve problems
Adhere to Anserve’s Quality Assurance policy
Seek feedback and engage in continuous improvement
Perform other duties as assigned to support the Customer Contact Center

What you’ll need

Must have your own PC/Laptop (Windows 10 or 11) with at least 8GB of RAM storage
Chrome books and Mac PCs not accepted
Wired USB headset, webcam, and high speed internet access
Proven work experience as an Appointment Setter, Call Center, or similar role
Excellent communication skills, including active listening
Service-oriented and able to discern the caller’s reasons
Proficient with Amtelco platform, and/or able to learn efficiently
Optimistic and creative in “getting the job done” when times are difficult
Demonstrated ability to work effectively in a remote environment with high dependability
Disciplined in a remote environment, with a demonstrated dependability
Enthusiastic about learning and driven towards continuous self-improvement
Familiarity with contact center software and Microsoft Office suite is a plus
Bilingual a plus
High School Diploma or GED Required
Prior Call Center Experience preferred, but not required
Must be available to work both Saturday and Sunday
Open availability on weekdays is strongly recommended
Full-time availability: 40 hours per week, working between 12:00 AM–8:00 AM EST
No supervisory experience required
No travel required

Comp & perks