Anserve, Inc.

Customer Support

• Serve as the first point of contact for clients and callers
• Answer calls clearly and precisely
• Utilize the Pinnacle or Amtelco platform to manage incoming calls
• Address callers’ questions and complaints and provide accurate information
• Direct inquiries to the appropriate department or individual
• Understand customer accounts before taking calls and raise concerns before calls go live
• Schedule consultations between callers and clients
• Set appointments with the appropriate person, for the indicated reason and appropriate duration
• Maintain account procedures and ensure timely, accurate appointment dispatching and booking
• Deliver a great customer experience while efficiently processing appointments
• Uphold high standards of customer service
• Assess caller situations, demonstrate empathy, and solve problems
• Adhere to Anserve’s Quality Assurance policy
• Seek feedback and engage in continuous improvement
• Perform other duties as assigned to support the Customer Contact Center

Customer Care Specialist, Overnight