Pharmacy Technician

Ansible Government Solutions

. Process and submit new prescription and medication renewal requests, including controlled substances, using approved VA protocols .

Posted 10/6/2026full-timeRemote • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing and managing prescription requests while ensuring compliance with VA protocols and maintaining national pharmacy technician certification. Provides exceptional customer service to Veterans and healthcare professionals, effectively resolving inquiries and concerns.

Highest-signal resume keywords

Certified Pharmacy Technician (CPhT)Retail Pharmacy ExperienceVA Electronic Health Record SystemsCustomer Service SkillsPrescription Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prescription ProcessingMedication Renewal RequestsPatient Identity VerificationDocumentation in CPRSPharmacy Contact Center Workflows

Soft Skills

Professional CommunicationProblem-SolvingTeam CollaborationCustomer Interaction

Tools & Technologies

Phone SystemsVA Systems

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)Certified Pharmacy Technician (ExCPT)

Industry Keywords

Controlled SubstancesPharmacy Technician Training ProgramVeterans AffairsMedication Status UpdatesQuality Metrics

About the role

Key responsibilities & impact

Process and submit new prescription and medication renewal requests, including controlled substances, using approved VA protocols
Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions and medication questions
Review prescription profiles and provide medication status updates within technician scope
Document patient and staff interactions in CPRS and other VA systems
Respond to questions about expired, discontinued, deleted, or unavailable medications
Escalate clinical issues to pharmacists
Verify patient identity before discussing protected health information
Manage inbound calls while meeting national productivity and quality metrics
Provide professional customer service to Veterans, staff, and external customers
Operate phone systems, including transferring calls and placing callers on hold
Follow Pharmacy Contact Center scripts and workflows
Resolve Veteran concerns at the first point of contact whenever possible
Seek guidance from team leads, pharmacists, or supervisors for unusual or complex issues
Maintain access to and compliance with VA electronic health record systems and security requirements
Maintain national pharmacy technician certification throughout employment
Complete additional duties as assigned

Requirements

What you’ll need

US Citizen
High School Diploma or GED required
Graduate of an Academic Pharmacy Technician Training Program
Must hold an active national certification: Certified Pharmacy Technician (CPhT) through PTCB or Certified Pharmacy Technician (ExCPT) through NHA
All certifications must remain current and active
Minimum 1 year of retail pharmacy experience
Must reside within 50 miles of 3601 S 6th Ave, Tucson, AZ 85723
Must be able to work shifts scheduled between 6:00 AM and 11:00 PM Pacific Time
Must have lived continuously in the United States for the past three years prior to appointment at a federal facility
Ability to sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
Ability to lift up to 50 lbs from floor to waist
Ability to lift up to 20 lbs
Ability to carry up to 40 lbs a reasonable distance
Ability to push/pull with 30 lbs of force

Benefits

Comp & perks

Full-time employment
Fully remote work arrangement (within 50 miles of the Tucson VA Medical Center)
Opportunity to support various VA Medical Centers
Equal opportunity employment
Reasonable accommodation support for applicants with disabilities