Ansible Government Solutions

Pharmacist

• Process and submit new prescription and medication renewal requests, including controlled substances, using approved VA protocols
• Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions and medication questions
• Review prescription profiles and provide medication status updates within technician scope
• Document patient and staff interactions in CPRS and other VA systems
• Respond to questions about expired, discontinued, deleted, or unavailable medications
• Escalate clinical issues to pharmacists
• Verify patient identity before discussing protected health information
• Manage inbound calls while meeting national productivity and quality metrics
• Provide professional customer service to Veterans, staff, and external customers
• Operate phone systems, including transferring calls and placing callers on hold
• Follow Pharmacy Contact Center scripts and workflows
• Resolve Veteran concerns at the first point of contact whenever possible
• Seek guidance from team leads, pharmacists, or supervisors for unusual or complex issues
• Maintain access to and compliance with VA electronic health record systems and security requirements
• Maintain national pharmacy technician certification throughout employment
• Complete additional duties as assigned

Explore Pharmacy Technician at Ansible Government Solutions. Review requirements and application details.