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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in agency management, client partnership operations, and team leadership, with a strong focus on performance tracking and strategic thinking. Proficient in multimedia digital solutions and advanced data analysis using tools like Excel and Power BI.
Highest-signal resume keywords
Agency Management ExperienceMultimedia Digital ExpertiseAdvanced Excel KnowledgeClient Partnership OperationsPerformance Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Agency ManagementMultimedia Digital SolutionsData AnalysisPerformance TrackingContent ManagementQuality ControlWorkflow OptimizationProject ManagementSOP MaintenanceAd Hoc Reporting
Soft Skills
LeadershipCommunicationProblem-SolvingConflict ResolutionTeam Development
Tools & Technologies
Microsoft OfficeExcelPower BIProject BriefsAdministrative Configuration Tools
Industry Keywords
Advertising SolutionsClient ServiceOperational EfficiencyStrategic ThinkingTechnological Innovation
About the role
Key responsibilities & impact- Connect the client, the client’s agency of record, and internal teams to deliver high-quality advertising solutions and ensure effective fund utilization
- Lead operations support for local channel partners and advertising partners
- Serve as the day-to-day client-partnership operations contact and lead internal and external calls
- Mentor, coach, and develop team members; identify strengths and development opportunities; provide feedback and training
- Track team performance, write performance reviews, conduct 1:1s, and manage PTO
- Manage a positive, proactive, operations- and service-oriented team
- Communicate program progress and performance to internal and external stakeholders
- Establish workflows and optimize teams across US and global operations to meet efficiency goals and SLAs
- Anticipate workflow hurdles and course-correct to prevent inefficiency
- Create and distribute presentations, project briefs, product demonstrations, best practices, case studies, and quarterly business reviews
- Lead funds management, content management, and dealer experience solutions
- Manage program websites and administrative configuration tools; identify risks and enhancement opportunities
- Lead program, guideline, and website content changes and maintain communication processes
- Perform quality-control checks at the payment/funding level for accuracy and compliance
- Lead collaboration through idea-sharing and brainstorming
- Maintain SOPs, clarification and exception trackers, and account-related training materials
- Support department-wide initiatives
- Identify growth opportunities with existing and new clients
- Flex responsibilities as needed
Requirements
What you’ll need- Bachelor’s degree in business, communications, journalism, marketing, or related field
- Some outside training/continuing education within the field may be needed
- 3-4 years of agency management experience
- Multimedia digital expertise
- Advanced understanding of industry trends and a passion for technological innovation
- Advanced knowledge of programs and products
- Ability to lead, measure success against goals, and challenge team members in an honest, open, and constructive style
- Strong Math, written and verbal communication skills, as well as proven problem-solving and multi-tasking abilities
- Deep Excel knowledge to assist with complex ad hoc reporting analysis; Power BI experience is a plus
- Ability to organize work, handle multiple tasks and meet deadlines of an 8-12 person team
- Ability to provide proactive, strategic thinking and thought leadership with the agency and to client
- Ability to pivot quickly and reprioritize work based on client needs
- Exceptional client and customer service background
- Comfortable solving conflict internally and externally
- Experience with Microsoft Office applications including Word, Excel, Outlook, PowerPoint
- A natural curiosity and an eager desire to learn