Senior Specialist, Client Delivery – Incent

Ansira

. Work with a wide range of clients and customers, primarily via phone, chat, and email, to understand marketing needs and resolve escalations independently .

Posted 10/21/2026full-timeRemote • Missouri • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client and customer service, with a strong focus on communication, attention to detail, and the ability to work independently in a fast-paced environment. Proficient in quality control processes and mentoring peers to enhance program knowledge and performance.

Highest-signal resume keywords

Bachelor's DegreeClient And Customer Service SkillsMicrosoft Word, Excel, OutlookQuality Control ProcessesCollaboration In Fast-Paced Environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailTime ManagementVerbal CommunicationWritten CommunicationNatural Curiosity

Tools & Technologies

Social Publishing Platforms

Industry Keywords

MarketingBrand StandardsEscalation ResolutionMultimedia Digital KnowledgeProactive Reporting

About the role

Key responsibilities & impact

Work with a wide range of clients and customers, primarily via phone, chat, and email, to understand marketing needs and resolve escalations independently
Maintain accurate profile and communication records with proactive reporting tied to support and actions provided
Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
Review marketing materials against established guidelines and brand standards to determine eligible reimbursement costs
Work with customers to increase participation, engagement rates, and content performance on applicable platforms
Lead partnerships by serving as a liaison with internal teams
Collaborate with the team and participate in idea-sharing and brainstorming sessions
Provide ongoing internal feedback and proactively communicate status and recommendations to customers
Troubleshoot website functionality issues and work with IT to resolve them
Perform monthly release testing and enhancement quality assurance
Perform self-quality-control checks and take accountability for individual quality and productivity
Perform pre-payment quality-control checks to ensure accuracy and compliance with program guidelines
Support mentoring and training peers to increase program and platform knowledge and improve quality
Flex job responsibilities up or down when needed

Requirements

What you’ll need

Bachelor’s degree in a business, communication, journalism, marketing, or related field
1+ years of agency or related experience
Some remote-work experience preferred and demonstrated ability to work independently
Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms
Multimedia digital knowledge preferred
Experience working with collaborative teams in a fast-paced environment
Understanding of industry trends and a passion for technological innovation and client service
Exceptional client and customer service skills
Strong attention to detail and excellent time management
Strong verbal and written communication skills
A natural curiosity and eager desire to learn

Benefits

Comp & perks

Remote work
Full-time employment