Senior Specialist, Training & Operations

Ansira

. Coordinate onboarding for new team members, including role-based learning plans, training schedules, reference materials, practice activities, and readiness checkpoints .

Posted 11/12/2026full-timePune • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training facilitation, onboarding processes, and the development of training materials while effectively collaborating with cross-functional teams. Proficient in utilizing productivity tools to enhance learning experiences and track progress.

Highest-signal resume keywords

Training FacilitationKnowledge TransferTraining Material DevelopmentVirtual Training DeliveryProcess Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Material CreationOnboarding CoordinationProcess EnablementLearning Plan ManagementKnowledge Gap Analysis

Soft Skills

Strong OrganizationAttention to DetailEffective CommunicationAdaptabilityCoaching Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Teams

Industry Keywords

TrainingOnboardingClient DeliveryCross-Functional TeamsProcess Improvement

About the role

Key responsibilities & impact

Coordinate onboarding for new team members, including role-based learning plans, training schedules, reference materials, practice activities, and readiness checkpoints
Plan and facilitate cross-training for backup coverage and understanding of programs, workflows, tools, and handoffs
Translate approved procedures and updates into guidance, demonstrations, job aids, and follow-up learning
Partner with managers, leads, and subject-matter experts to identify knowledge gaps and prioritize training needs
Develop, organize, and maintain training materials, standard operating procedures, checklists, knowledge articles, and reference resources
Deliver or coordinate live and virtual learning sessions, guided practice, and refresher training
Check learner understanding through practical exercises, knowledge checks, observations, and feedback
Gather learner and team-leader feedback to improve training content, sequencing, and delivery
Track onboarding and cross-training progress, completion, readiness, and follow-up needs; provide status updates
Observe process execution and recurring questions or quality themes; recommend training or documentation improvements
Communicate process changes promptly and help ensure updated guidance is understood and applied
Coordinate across teams and time zones for a globally distributed workforce
Perform other related duties consistent with the role and business needs
Any direct production work remains secondary to training and enablement priorities

Requirements

What you’ll need

Strong facilitation, coaching, and knowledge-transfer skills, including the ability to explain complex workflows in a clear, practical way
Excellent written and verbal English communication skills for training, documentation, and collaboration with US-based colleagues
Strong organization and follow-through; able to manage multiple learning plans, schedules, materials, and deadlines
Careful attention to detail and a consistent approach to documenting and communicating processes
Ability to identify learning gaps, synthesize feedback, and recommend practical improvements
Comfort delivering virtual training and using common collaboration and productivity tools, including Microsoft Word, Excel, PowerPoint, Outlook, and Teams
Ability to work independently while collaborating effectively with leaders, subject-matter experts, and learners
Adaptability and sound judgment when priorities or processes change
Commitment to confidentiality, quality, accountability, and continuous learning
Bachelor’s degree in business, communications, education, marketing, or a related field, or equivalent relevant experience
Four or more years of experience in training, onboarding, operations, process enablement, client delivery, or a related field
Demonstrated experience creating or maintaining training materials, job aids, process documentation, or learning plans
Experience facilitating training or coaching adults in a team or operational environment
Experience in marketing, advertising, channel partner programs, or incentive-program operations is preferred
Experience supporting distributed or cross-functional teams is preferred
India-based position
Willingness to work hours that provide meaningful overlap with US-based teams
Some schedule flexibility may be needed to support activities across time zones