Loyalty Consultant – Business Consultant

Antavo Loyalty Cloud

. Lead loyalty concept workshops with new customers .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing loyalty programs, with a strong focus on member value propositions, earning mechanics, and program success KPIs. Proficient in translating business needs into functional requirements while managing customer engagements and leading implementation teams.

Highest-signal resume keywords

Loyalty Program DesignCustomer Project ManagementWorkshop FacilitationFunctional Requirements DevelopmentLoyalty Mechanics Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loyalty StrategyCRM StrategyBusiness Requirements WritingUser Story DevelopmentProgram Data AnalysisKPI MeasurementGamificationMember Journey MappingProgram Economics ModelingLoyalty Program Improvement

Soft Skills

Excellent CommunicationOrganizational SkillsTime ManagementCollaborative ApproachProactive Attitude

Tools & Technologies

JiraSalesforceBrazeEmarsysShopifyMagento

Industry Keywords

Loyalty ManagementRetail Loyalty ProgramsFashion Loyalty ProgramsHospitality Loyalty ProgramsTravel Loyalty ProgramsPaid Membership ProgramsCoalition ProgramsMulti-Brand ProgramsCustomer Lifetime ValueEngagement Campaigns

Tech Stack

Tools & technologies

Magento

About the role

Key responsibilities & impact

Lead loyalty concept workshops with new customers
Design loyalty concepts covering objectives, member value proposition, earning and burning mechanics, tiers, rewards, benefits and member journeys
Close gaps in customer-provided concepts before discovery and implementation
Review existing loyalty program performance and design
Recommend practical changes, including new mechanics, tier and benefit adjustments, engagement campaigns or full relaunches
Define program success KPIs and help customers measure them
Work with Customer Success on accounts needing a fresh direction
Join pre-sales meetings and RFP activities as the loyalty subject-matter expert
Help prospects understand strong loyalty programs and Antavo’s out-of-the-box capabilities
Support consulting engagement scoping and estimation
Run functional deep-dive sessions and translate concepts into detailed functional requirements and business rules
Map requirements to Antavo capabilities, identify gaps and agree workarounds or change requests
Act as functional owner of loyalty logic throughout implementation
Manage customer engagements independently or lead implementation teams with technical colleagues
Cover planning, timelines, status updates and scope changes
Create membership journeys and visuals illustrating customer experience and loyalty logic
Validate that delivered solutions reflect agreed concepts and business needs
Monitor loyalty market trends and best practices
Build reusable concept templates, benchmarks and best-practice materials
Share customer insights with the Product team to help shape the Antavo platform

Requirements

What you’ll need

3–5 years of hands-on experience in loyalty or CRM strategy, on the consultancy, brand or loyalty technology side
Proven experience designing new loyalty programs and improving existing ones, from concept to launch
Strong understanding of loyalty mechanics: points, tiers, rewards, benefits, referrals, gamification and member journeys
Hands-on experience turning business needs into detailed functional requirements, user stories or specifications for implementation teams
Experience managing customer projects or leading an implementation team, ideally in a SaaS environment
Enough technical understanding to discuss data flows, events and APIs with engineers and customer IT teams; no coding required
Commercial thinking and ability to connect program design to retention, frequency, spend and customer lifetime value
Comfort working with program data and KPIs
Excellent workshop facilitation and presentation skills
Ability to explain complex loyalty logic simply, in writing, conversation and visually
Good organizational and time-management skills and ability to handle several customers at once
Familiarity with Jira or similar project tracking tools
Professional written and verbal English
Positive, collaborative and proactive approach
Nice to have: experience with a loyalty management platform
Nice to have: experience in retail, fashion, sporting goods, beauty, hospitality or travel loyalty programs
Nice to have: experience with paid membership, coalition or multi-brand/multi-market programs
Nice to have: experience modeling program economics, reward costs and point liability
Nice to have: experience writing business requirements or user stories
Nice to have: familiarity with e-commerce platforms such as Shopify or Magento and marketing CRM/automation platforms such as Salesforce, Braze or Emarsys
Nice to have: SaaS company or customer-facing consulting experience
Nice to have: additional European language

Benefits

Comp & perks

Great remuneration package with bonuses
AntavoCare health/mental health insurance benefit
Opportunity to quickly advance in your career
Flexible working hours
Company retreats
Remote-first work environment
International team environment
Strong team support
No dress code
Career growth and development opportunities