Client Success Manager – Business & Government

Anthology Careers

. Develop strong customer relationships centered on ensuring customer success with Blackboard .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $79,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the Education Technology sector, with a strong focus on relationship building, project management, and data-driven decision-making. Proficient in utilizing CRM tools and managing customer engagements to drive satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementCRM ProficiencyBlackboard LMS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProblem-SolvingStakeholder AlignmentTechnology Transition ManagementMultitasking

Soft Skills

EmpathyCommunicationOrganizational SkillsCollaborationRelationship Building

Tools & Technologies

CRM SoftwareCustomer Success SoftwareBlackboard Products

Industry Keywords

Education TechnologyB2BCustomer ExperienceCustomer AdvocacyHigher Education

About the role

Key responsibilities & impact

Develop strong customer relationships centered on ensuring customer success with Blackboard
Develop and implement account engagements to meet business objectives, achieve modernization, and maintain positive customer sentiment
Execute prescriptive playbooks based on customer needs
Answer customer questions about Blackboard products and services, their value propositions, challenges solved, and support
Conduct business reviews covering shared business objectives and modernization progress
Act on customer sentiment, including surveys, NPS responses, and customer feedback
Promote engagement in the Blackboard Community and Blackboard-hosted virtual and in-person events
Work with Marketing to organize, plan, and deliver webinars and on-campus events
Connect customers with best-practice resources, recommendations, feedback sessions, and research projects
Assist Regional Sales Managers and regional leadership with cross-sell, upsell, and expanded-services opportunities
Assist with renewals by providing strategic insights to maximize value and support renewal discussions
Advocate internally for customers and drive support or change when needed
Execute tailored internal and external customer plans, including outreach, meetings, recommendations, aligned responses, escalations, SME engagement, and issue-resolution meetings
Act as an information conduit about Blackboard products, services, resources, and higher-education industry trends
Drive customer advocacy through references and success stories
Maintain records of contacts, engagements, workflows, health scoring, and risk assessments in the company CSP
Project a favorable public image of Blackboard and enhance customer relationships
Build relationships across customer organizations, including C-suite institutional leadership
Travel approximately 25–50% for onsite customer engagements and events

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
At least 5 years of related experience in Sales, Customer Experience, Customer Success, Account Management and/or Education Technology serving the B2B and/or Government sector
Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism at all times
Excellent oral and written communication skills; proactive and impactful communicator
Strong project management skills
Ability to work independently and to proactively identify and respond to emerging challenges and changing conditions
Proven track record of successfully managing accounts and developing strong customer relationships with all levels of an organization
Well-developed problem-solving and critical thinking skills
Ability to effectively create, gather, and analyze reports, ability to use data to inform decision-making and develop action plans
Ability to multitask and consistently perform under the pressure of deadlines and other demands
Highly organized, task-oriented
Ability to thrive in a fast-paced, results-oriented, collaborative environment
Skilled in building deep relationships and connect with others authentically
Proficiency with CRM and/or customer success software
Ability to work with sales organizations in a matrix-model as new products are being introduced and sold in various regions, for various functions to business units within an institution of higher learning
Experience managing a large-scale technology transition either at an educational institution or a company, demonstrating project planning, stakeholder alignment, multi-team coordination, and executive progress communications
1+ years of experience working in the Blackboard LMS or with Blackboard customers
Fluency in written and spoken English
Candidates must be legally authorized to work in the country where the role is based; no visa sponsorship or immigration support
Preferred: Advanced degree
Preferred: Experience working in a Customer Experience or Customer Success role at a Software-as-a-Service technology company
Preferred: 2+ years of experience developing courses in Blackboard as an admin or faculty member