Anthology Careers

Manager

• Coordinate delivery of Blackboard Application Administration services to customers
• Serve as the primary customer contact for service delivery needs and management
• Understand customer objectives and set and manage expectations regarding service delivery and required actions
• Facilitate and coordinate communication between customer stakeholders and Blackboard departments
• Perform day-to-day Blackboard system GUI administration, including managing users, roles, privileges, courses, catalogs, terms, enrollments, tools, utilities, goals, reports, community settings, content, and outcomes
• Provide escalated support to end users where a first-tier help desk process exists
• Assist customers with strategic decisions regarding system changes, functionality, interfaces, and configuration
• Assist business owners in translating concepts into written requirements
• Participate in customer meetings and support Blackboard-related decisions
• Develop, coordinate, and implement process-testing plans, including quality assurance testing
• Evaluate upcoming releases and recommend new features and functionality
• Monitor and share updates on application hotfixes, patches, and version upgrades
• Interface with Blackboard consulting, product development, support teams, and customer management

Service Delivery Manager

Full-stack Engineer

• Build a consumer product that verifies the authenticity of thinking and learning
• Own user-facing product interfaces and core learner experiences
• Develop secure communications between server-side, browser, and client-side components
• Encrypt sensitive user data and ensure privacy and security
• Design storage architecture and schemas for persistent user state
• Implement data access controls and audit logging for institutional security and compliance
• Own features end-to-end from specification through production, including testing, monitoring, and iteration
• Use AI-assisted development tools to maintain high output and code quality
• Contribute to shared component libraries and codebase standards
• Research circumvention tools, best practices, and industry competitors
• Make judgment calls and ship products in an evolving, ambiguous environment

Staff Software Engineer

Compliance

• Lead efforts to assess the confidentiality, integrity and availability of information through the company's global ISMS framework
• Assess compliance with company security policies
• Operate internal and third-party risk management processes
• Review and measure the effectiveness of information security controls
• Liaise with and advise systems architecture, systems deployments, and application configuration teams
• Develop and maintain ISMS documentation, including policies, standards, and procedures
• Recommend security program alignment with compliance requirements to the CISO, Product Management, Legal, and Finance leadership teams
• Manage information risk and collaboratively design and assess information security controls, including identity and access management
• Monitor evolving regulations, security threats, and compliance best practices and update policies and procedures
• Maintain and improve organizational information security awareness
• Translate business and information security needs into the ISMS
• Coordinate external audits with 3PAO, ISO/SOC auditors, PCI DSS QSA firms, and other security assessors, including responses and remediation
• Conduct vendor risk assessments and ensure third-party compliance with security and privacy standards
• Review and monitor Security Incident Response and Business Continuity Management activities across business continuity and disaster recovery lifecycles
• Measure ISMS control effectiveness and communicate findings to senior management
• Enforce document control management processes for the ISMS
• Assist with forecasting, planning, and risk assessment for evolving security control coverage aligned with technology strategy
• Maintain and apply industry knowledge and best practices
• Research and recommend new technologies
• Manage projects, including business requirements analysis, project plans, and completion tracking
• Assist with vendor management, forecasting, and program budget management
• Manage personnel, including mentoring and cross-training team members

Director, Governance Risk and Compliance

Operations

• Lead and support Blackboard's global IT organization through its next evolution
• Manage global corporate systems, endpoint and device management, identity and access management, networking, collaboration platforms, and enterprise applications
• Lead the software-as-a-service portfolio and manage associated spend
• Oversee productivity, HRIS, ERP/Finance, and Salesforce CRM platforms
• Establish endpoint build standards, encryption, configuration baselines, browser and extension controls, and automated patching
• Ensure security-agent coverage and endpoint health in partnership with Security
• Own identity infrastructure, including directory, single sign-on, multi-factor authentication, joiner/mover/leaver lifecycle, privileged access, service accounts, and non-human identities
• Run recurring access reviews, deprovision accounts promptly, and provide audit evidence
• Define employee support coverage, escalation processes, and service-quality standards globally
• Drive IT operations efficiency, automation, and AI-enabled transformation
• Partner with Security, Finance, HR, Marketing, Support, RevOps, and Sales
• Build, develop, and restructure a global IT organization
• Support ISO 27001, SOC 2, FedRAMP, and GovRAMP compliance and audits
• Own approved AI tool inventory, endpoint and browser controls, extension allowlisting, data-classification rules, AI agent identities, activity logging, and AI licensing spend

Senior Director, IT Operations

Account Executive

• Acquire new customers exclusively in commercial, state, and local markets
• Meet and exceed sales objectives for the assigned territory through consultative selling of Blackboard products and services
• Manage complex enterprise solution sales with 6–18 month purchasing cycles through the entire sales process
• Take an active role in the RFP process and own the subsequent customer relationship with support from a Customer Success Manager
• Prospect regularly, understand prospects’ needs and goals, match appropriate Blackboard offerings, and target and close greenfield accounts
• Create and implement a market development plan for the designated territory
• Manage Blackboard Partner relationships, including systems integrators and small businesses
• Stay informed about commercial, state, and local training and development industry trends
• Use Salesforce and other sales tools; enter sales information and prepare presentations, reports, and price quotations
• Attend and participate in sales meetings, product seminars, and trade shows
• Lead the sales process, including channel activity and contract negotiations, and work with GSA and similar contract vehicles
• Employ Blackboard resources throughout the sales cycle, maintain a sales plan, and execute against it
• Develop relationships with Sales, Marketing, Product Support, Consulting Services, Channel, Finance, Engineering, and other departments
• Travel approximately 50%

Account Executive – Corporate Accounts

Customer Success Manager

• Ensure customers see value throughout their Blackboard journey, focusing on success and retention
• Engage customers to understand goals and create and execute plans that achieve partnership objectives
• Coordinate cross-functional teams and resources to provide appropriate customer support, resources, and services
• Assist account team members in identifying expansion opportunities, including cross-sell, upsell, and expanded services
• Develop strong customer relationships centered on business goals using Blackboard
• Develop and implement account engagements to meet business objectives, achieve modernization, and maintain positive customer sentiment
• Execute prescriptive playbooks based on customer needs
• Respond to customer questions about Blackboard products and services, their value propositions, challenges solved, and support
• Conduct customer business reviews on shared business objectives, including modernization
• Act on surveys, NPS responses, and other customer feedback
• Promote engagement in the Blackboard Community and Blackboard-hosted virtual and in-person events
• Work with Marketing to organize and deliver webinars and on-campus events
• Connect customers with best-practice resources, recommendations, feedback sessions, and research projects
• Assist Regional Sales Managers and regional leadership with cross-sell, upsell, and expanded-services opportunities
• Assist with the renewal process and contribute strategic insights to renewal discussions
• Advocate internally for customers and drive support and change when necessary
• Execute tailored internal and external plans, including outreach, meetings, recommendations, escalations, SME engagement, and issue resolution
• Act as an information conduit about Blackboard products, services, resources, and higher-education trends
• Drive customer advocacy through references and success stories
• Maintain records of contacts, engagements, workflows, health scoring, and risk assessments in the company CSP
• Project a favorable public image of Blackboard
• Build relationships across customer organizations, including C-suite institutional leadership
• Travel approximately 25–50% of the time for onsite customer engagements and events

Service Delivery Manager

Staff Software Engineer

Director, Governance Risk and Compliance

Senior Director, IT Operations

Account Executive – Corporate Accounts

Client Success Manager – Business & Government