Senior Director, IT Operations

Anthology Careers

. Lead and support Blackboard's global IT organization through its next evolution .

Posted 9/23/2026full-timePhoenix • Arizona • United StatesSenior💰 $169,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing global IT organizations, driving operational efficiency, and implementing AI and automation strategies. Proficient in overseeing enterprise applications, compliance standards, and cost management while ensuring high service quality and team performance.

Highest-signal resume keywords

Global IT Organization ManagementAI Deployment and AutomationCost Management and Financial AccountabilityCompliance with ISO 27001 and SOC 2Transformation Initiative Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementIdentity and Access ManagementSoftware-as-a-Service ManagementHRIS and ERP SystemsSalesforce CRMSecurity ComplianceData ClassificationAutomated PatchingService Level PublishingContinuous Feedback Implementation

Soft Skills

LeadershipTeam DevelopmentNegotiationCross-Functional CollaborationChange Management

Tools & Technologies

Collaboration PlatformsAI ToolsSecurity AgentsDirectory ServicesMulti-Factor Authentication

Certifications & Qualifications

ISO 27001SOC 2FedRAMPGovRAMP

Industry Keywords

EdTechSaaSTechnology-Enabled ServicesGlobal OperationsData Residency Requirements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and support Blackboard's global IT organization through its next evolution
Manage global corporate systems, endpoint and device management, identity and access management, networking, collaboration platforms, and enterprise applications
Lead the software-as-a-service portfolio and manage associated spend
Oversee productivity, HRIS, ERP/Finance, and Salesforce CRM platforms
Establish endpoint build standards, encryption, configuration baselines, browser and extension controls, and automated patching
Ensure security-agent coverage and endpoint health in partnership with Security
Own identity infrastructure, including directory, single sign-on, multi-factor authentication, joiner/mover/leaver lifecycle, privileged access, service accounts, and non-human identities
Run recurring access reviews, deprovision accounts promptly, and provide audit evidence
Define employee support coverage, escalation processes, and service-quality standards globally
Drive IT operations efficiency, automation, and AI-enabled transformation
Partner with Security, Finance, HR, Marketing, Support, RevOps, and Sales
Build, develop, and restructure a global IT organization
Support ISO 27001, SOC 2, FedRAMP, and GovRAMP compliance and audits
Own approved AI tool inventory, endpoint and browser controls, extension allowlisting, data-classification rules, AI agent identities, activity logging, and AI licensing spend

Requirements

What you’ll need

Experience running a global IT organization at scale and transforming its effectiveness
Experience deploying artificial intelligence and automation in an operational context
Ability to assess what worked, what did not, and how outcomes were measured
Strong cost-management skills, including building baselines, modeling business cases, negotiating with vendors, and managing financial accountability
Experience leading through structural change and retaining high-performing teams
Experience publishing service levels and using continuous feedback for improvement
Experience managing across time zones, works councils, regional employment norms, and data residency requirements
Fluency in written and spoken English
Deep experience in EdTech, SaaS, or technology-enabled services preferred
Track record leading complex transformation initiatives and AI and automation programs highly valued
Must be legally authorized to work in the country where the role is based
Blackboard does not provide visa sponsorship or immigration support